Senior Partner Success Manager

Summary

Join Mantra Health's growing team as a Sr. Partner Success Manager and build strong relationships with higher education campus partners. You will manage partner relationships, provide reporting, identify growth opportunities, and ensure successful contract execution. This role requires 4+ years of experience managing relationships in higher education or mental health, strong communication skills, and experience with CRMs. You will be responsible for crafting strategic success plans, analyzing data, and mitigating risks. Mantra Health offers a variety of benefits, including stock options, comprehensive health coverage, 401(k), flexible work location, generous PTO, inclusive parental leave, and more.

Requirements

• 4+ years experience managing relationships with partners and stakeholders within Higher Education (college & universities) or mental health space
• Executive presence - you can hold a room and guide a meeting with ease
• Experience with a CRM (ideally Salesforce)
• Comfort creating and giving presentations
• Experience crafting strategic success plans that align to an organization’s goals and initiatives
• Experienced data storyteller that can shift a business review to target various educational leadership profiles (counseling center director versus provost, for example)
• Deep empathy for young-adult mental health and the challenges care providers face
• Ability to identify opportunities to create and maintain relationships across campus that showcase our program execution
• Experienced with risk identification and mitigation and creating strategic plans to improve partner sentiment
• Long-term big-picture thinking along with short-term strategy execution
• Creative problem solver who can see the possibilities and step outside the “normal” way of doing things with ease
• Understands how to become familiar with and gather resources internally
• Can operate independently but knows when to seek support and capitalize on the collective intelligence of the team

Responsibilities

• Report to the Head of Partner Success
• Manage relationships with our college campus partners through implementation, training, success planning, ongoing connection, and renewal contract execution
• Provide meaningful reporting to partners
• Find opportunities to grow existing partnerships through upsells and cross-sells

Benefits

• Stock Options
• Medical, vision, and dental coverage for employees, spouses, and dependents
• 401(k)
• Flexible work location
• Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
• Inclusive parental leave, equal for all parents
• $1,000 new-parent mental wellness benefit
• Commuter card, if you commute
• Access to One Medical
• Healthcare & Dependent Care FSA