Senior Partner Success Manager

Summary

Join Mantra Health's growing team as a Sr. Partner Success Manager! After a year, you'll have built strong relationships with higher education campus partners. This role requires managing partner relationships, providing reporting, identifying growth opportunities, and ensuring contract renewals. You'll need 4+ years of experience in higher education or mental health, strong communication skills, and experience with CRMs. Mantra Health offers a competitive salary and commission, equity, comprehensive benefits, flexible work location, and generous PTO.

Requirements

• 4+ years experience managing relationships with partners and stakeholders within Higher Education (college & universities) or mental health space
• Executive presence - you can hold a room and guide a meeting with ease
• Experience with a CRM (ideally Salesforce)
• Comfort creating and giving presentations
• Experience crafting strategic success plans that align to an organization’s goals and initiatives
• Experienced data storyteller that can shift a business review to target various educational leadership profiles (counseling center director versus provost, for example)
• Deep empathy for young-adult mental health and the challenges care providers face
• Ability to identify opportunities to create and maintain relationships across campus that showcase our program execution
• Experienced with risk identification and mitigation and creating strategic plans to improve partner sentiment
• Long-term big-picture thinking along with short-term strategy execution
• Creative problem solver who can see the possibilities and step outside the “normal” way of doing things with ease
• Understands how to become familiar with and gather resources internally
• Can operate independently but knows when to seek support and capitalize on the collective intelligence of the team

Responsibilities

• Report to the Head of Partner Success
• Manage relationships with our college campus partners through implementation, training, success planning, ongoing connection, and renewal contract execution
• Provide meaningful reporting to partners
• Find opportunities to grow existing partnerships through upsells and cross-sells

Benefits

• Salary + commission
• Equity
• Medical, vision, and dental coverage for employees, spouses, and dependents
• Flexible work location (work from the Bahamas for a few weeks? Cool by us)
• Generous PTO
• Commuter card, if you commute
• Access to One Medical