Senior Payer Operations Associate

Summary

Join Rula's Financial Operations team as a Senior Payer Operations Associate! This role focuses on researching payer requirements, developing training materials, and reviewing claims and payments to improve mental healthcare access. You'll need strong revenue cycle management experience, including benefits verification, claim submission, and collections. Excellent communication and organizational skills are essential. The ideal candidate will also possess experience with EHR/CRM tools and creating process guides. We offer a 100% remote work environment and a comprehensive benefits package, including health insurance, 401(k), generous time off, and paid parental leave. Apply today and help us make mental healthcare work for everyone!

Requirements

• 3+ years of diverse revenue cycle management experience - verification of benefits, Insurance AR, and/or payment posting
• Demonstrated knowledge of insurance benefit terminology (copay, coinsurance, deductible, etc.)
• Excellent written and verbal communication skills
• Experience utilizing EHR / CRM tools (Salesforce, AMD, payer portals (e.g., Availity) etc.)
• Experience creating process guides / training materials

Responsibilities

• Research payer requirements
• Create training materials
• Review claims / payments

Preferred Qualifications

• Healthcare start-up experience
• Associate or Bachelor’s Degree, or equivalent experience
• Experience with mental health billing and/or EAP
• General knowledge of behavioral health terminology
• Understanding of Medicare / Medicaid, Medigap, etc

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs : Fetch, SmartSpend, Ladder, SoFi