Health Plan Partnerships Manager

Summary

Join Headspace as a Health Plan Partner Success Manager and cultivate strong relationships with key health plan partners. You will oversee the successful implementation and ongoing management of Headspace's product offerings, collaborating with internal teams to drive high engagement and improve health outcomes. Responsibilities include partner relationship management, program optimization, cross-functional collaboration, reporting and analysis, and advocacy for Headspace's mental health solutions. This role requires 3+ years of experience working with health plans, strong analytical and communication skills, and the ability to manage multiple projects. Preferred skills include experience in mental health programs and a customer-centric mindset. Headspace offers a competitive salary, comprehensive healthcare coverage, a wellness stipend, retirement savings match, and generous parental leave, among other benefits.

Requirements

• 3+ years of experience working with or for health plans, with a deep understanding of payer operations, healthcare delivery models, and industry regulations
• Proven track record of managing external client relationships, particularly with health plans or insurance providers, with the ability to build and maintain strong, long-term partnerships
• Strong analytical skills with the ability to interpret data, track key performance metrics, and generate insights that drive actionable outcomes for both Headspace and our health plan partners
• Excellent written and verbal communication skills, with the ability to present complex information in a clear and compelling way to various stakeholders, including senior leaders and external partners
• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment

Responsibilities

• Serve as the primary point of contact for health plan partners, ensuring their ongoing success and satisfaction
• Foster strong, long-term relationships with health plan stakeholders, building trust and driving strategic alignment to meet both partner and organizational goals
• Oversee the ongoing management of our health plan partner offerings, ensuring that programs are delivering value, meeting performance targets, and driving member engagement
• Regularly analyze performance metrics, providing insights and recommendations to optimize member engagement and outcomes
• Collaborate with product, operations, member growth, lifecycle marketing, and other cross-functional teams to ensure health plan partners have access to the tools, resources, and support they need to be successful
• Work closely with sales and product marketing teams to identify opportunities for expansion and deepen partnerships within existing accounts
• Regularly report on partner performance, health outcomes, and engagement metrics
• Provide actionable insights to both partners and internal teams to drive continuous improvement and growth
• Use data to measure program success and identify opportunities for increased value delivery
• Act as an advocate for Headspace’s offerings and mental health solutions, educating partners on the latest product updates, research, and best practices to ensure they maximize the value of the programs
• Share key learnings, success stories, and best practices across internal teams to continuously improve the approach to partner success

Preferred Qualifications

• Experience in Mental Health or Wellness Programs: Familiarity with mental health, wellness, or digital health solutions is a plus. Experience in bringing innovative solutions to health plans or large organizations would be an advantage
• Customer-Centric Mindset: Empathetic, with a genuine desire to help partners achieve their goals and enhance the well-being of their members
• Adaptability & Resilience: Comfortable working in a fast-growing, rapidly changing environment. Ability to pivot quickly, manage ambiguity, and embrace new challenges

Benefits

• Comprehensive healthcare coverage
• Monthly wellness stipend
• Retirement savings match
• Lifetime Headspace membership
• Generous parental leave
• Paid performance incentives