Senior Payroll Implementation Specialist

Summary

Join Remote as a Global Payroll Senior Implementation Specialist and make a difference in the global employment space. Implement new customers onto Remote's Global Payroll solution platform accurately and within agreed timescales. Report to the Manager, Global Payroll Implementations. Analyze customer payroll needs and provide recommendations. Lead and manage the implementation of new PEO payroll customers. Ensure compliant payroll and tax setup. Communicate effectively with customers and team members. Maintain positive customer relationships and high retention rates. Provide support and training. Maintain confidentiality of customer and employee information. Mitigate risk and identify gaps for maximum growth. Help create and maintain process documentation.

Requirements

• Global Payroll or PEO Payroll Implementation Experience
• Global Payroll or PEO Customer facing on-boarding experience with a payroll software
• Excellent & Proficient understanding of end-to-end payroll or PEO processes and compliance
• Work experience in US Federal and State payroll operations and statutory requirements
• Excellent data management skills with high accuracy and attention to detail
• Experienced with on-boarding multiple complex customers with multiple stakeholders
• An analytical mindset with excellent problem-solving abilities
• Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact
• Team player with the ability to work independently and take own responsibility
• Customer-Care oriented mind set
• Is a productivity geek and will constantly think of ways to improve and speed up their work
• Proficient in using Google Sheet or Excel
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously
• You write and speak fluent English

Responsibilities

• Serve as a primary point of contact for large customers to set up and provide an accurate and seamless transition of their payroll to Remote’s PEO product and services
• Analyze customers’ payroll needs and provide appropriate PEO Payroll, HR, Benefits and Tax structured recommendations
• Lead and manage the implementation of new PEO payroll customers from the start of the relationship, including: Obtaining all required customer and employee’s HR, Benefits, Payroll and Tax data and policies for new customer PEO set-ups per legal entity for customers with complex payroll requirements
• Configuration of Remote’s PEO Payroll system on a customer by customer basis
• Coordination of parallel payroll runs and wage-based reconciliations
• Proficient in PEO payroll state tax reconciliation and adjustments with Year-To-Date historical records for W2 reporting accuracy
• Verify payroll and tax set up is compliant with US Federal & State specific government regulations and state reciprocity tax schemes
• Coordination and communication of payroll Go-Live
• Handing over an accurate payroll setup to our Remote PEO Payroll Operations team
• Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care
• Establish and maintain positive customer working relationships, successfully contributing to high customer retention rates
• Provide support and training to new customers and new team members regarding payroll process and country specific payroll compliance needs
• Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues
• Maintain confidentiality of all customer and employee information
• Mitigate risk through auditing of customer implementations by other team members
• Identify gaps and implement scalable solutions for maximum growth
• Help in the creation and maintenance of the process documentation

Preferred Qualifications

• It's not required to have experience working remotely, but is considered a plus
• Not required but is considered a plus if you have a working knowledge of Monday.com, Notion, Slack and Salesforce
• Not required but is considered a plus if you have working knowledge of Worklio software

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces