Senior People Operations Specialist

Summary

Join Grafana Labs' People team as a Senior People Operations Specialist and play a pivotal role in supporting our dynamic international team. You will be a key contributor in managing the entire employee lifecycle, from onboarding and offboarding to leave management and compensation operations. This role involves collaborating with payroll and finance teams, establishing and refining global People processes within a fast-paced, remote-first environment. You will support team members across multiple time zones and countries, acting as a key point of contact for inquiries and providing prompt resolutions. The position requires experience in People Operations, strong organizational skills, and the ability to thrive in ambiguity. Grafana Labs offers a competitive compensation and benefits package.

Requirements

• You have progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment
• You are highly organized, with strong attention to detail, and you love multitasking with excellent follow-through skills
• You thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available. You understand when to move forward with a "good" solution and iterate to "great," rather than stalling for perfection
• Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment
• You are a proactive self-starter, a true "go-getter" who is not afraid to ask questions, challenge the status quo, and drive initiatives forward
• You possess outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership)
• You are highly approachable and have a customer service mindset to your role, ensuring that everyone, locally and internationally, has a great interaction with you and the People Operations team
• You are able to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment
• You are process-oriented and enjoy creating process and structure where there is none, often as part of a team effort

Responsibilities

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed
• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling
• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes
• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms

Preferred Qualifications

Ideally, you have experience partnering with or working within People Operations and understand the importance of handling and protecting sensitive and confidential information

Benefits

• In Sweden our compensation range for this role is SEK 350,150 - SEK 420,180 Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits listed here
• *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process