Senior People Operations Specialist

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Grafana Labs

💵 $54k-$65k
📍Remote - United Kingdom

Summary

Join Grafana Labs, a remote-first, open-source company, as a Senior People Operations Specialist. You will be a key contributor in managing the employee lifecycle, including global onboarding and offboarding, leave management, and compensation operations. Collaborate with a team of specialists to drive critical processes and establish global People processes within a fast-paced, remote-first, and highly international environment. Support team members across multiple time zones and countries, providing prompt resolutions to inquiries. This role requires progressive experience in People Operations, strong organizational skills, and exceptional problem-solving abilities. You will partner with various teams, including Finance and Legal, and maintain data integrity across platforms. Grafana Labs offers a dynamic, evolving environment with opportunities for career growth and a supportive team culture.

Requirements

  • You have progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment
  • You are highly organized, with strong attention to detail, and you love multitasking with excellent follow-through skills
  • You thrive in ambiguity, demonstrating exceptional problem-solving skills and the ability to confidently make decisions even when all information isn't readily available. You understand when to move forward with a "good" solution and iterate to "great," rather than stalling for perfection
  • Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment
  • You are a proactive self-starter, a true "go-getter" who is not afraid to ask questions, challenge the status quo, and drive initiatives forward
  • You possess outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership)
  • You are highly approachable and have a customer service mindset to your role, ensuring that everyone, locally and internationally, has a great interaction with you and the People Operations team
  • You are able to adapt to new processes, technologies, and ways of working, thriving in a dynamic, evolving environment
  • You are process-oriented and enjoy creating process and structure where there is none, often as part of a team effort

Responsibilities

  • Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience
  • Oversee global contract creation and the background check process, supporting contingent onboarding as needed
  • Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation
  • Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling
  • Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions
  • Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes
  • Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation
  • Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms

Preferred Qualifications

Ideally, you have experience partnering with or working within People Operations and understand the importance of handling and protecting sensitive and confidential information

Benefits

  • In the UK our compensation range for this role is £42,200 - £50,684
  • Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
  • Benefits include equity and other benefits listed here
  • Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process
  • Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process
  • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment
  • Remote-First, Global Culture – Work from anywhere with collaboration at the heart of everything we do
  • Transparent Communication – Expect open decision-making and regular company-wide updates
  • Innovation-Driven – Autonomy and support to ship great work and try new things
  • Open Source Roots – Built on community-driven values that shape how we work
  • Empowered Teams – High trust, low ego culture that values outcomes over optics
  • Career Growth Pathways – Defined opportunities to grow and develop your career
  • Approachable Leadership – Transparent execs who are involved, visible, and human
  • Passionate People – Join a team of smart, supportive folks who care deeply about what they do
  • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it
  • Balance is Key - We operate a global annual leave policy of 30 days per annum
  • 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect
  • We will comply with local legislation where applicable

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