Senior Portfolio Pre-Sales Engineer

Summary

Join NICE, a global leader in software solutions, as a Portfolio Sales Engineer. Lead the sales process, focusing on solution development across NICE's portfolio. Articulate the value of NICE solutions to both business and technical users. Leverage your technical expertise in call center operations, telephony, and cloud computing. Demonstrate a proven track record in software sales and a positive, solution-oriented approach. This role requires a strong technical background and experience with solution selling.

Requirements

• IA knowledge as a must
• Strong Cloud architecture background - in depth knowledge of AWS or Azure required
• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees
• Self-motivated, highly organized and team-oriented
• Strategic thinker with a strong technical aptitude
• Significant travel up to 75% at times

Responsibilities

• Deliver demonstrations that align the NICE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs
• Influence and educate clients that NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value
• Lead in all technical aspects of the sales process
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate
• Actively contribute to a team approach with account executives and overlay teams
• Provide product feedback and suggestions to Product house
• Able to promptly respond to functional and technical elements of RFIs/RFPs
• Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics

Preferred Qualifications

• Preferably based in Cape Town
• Contact centre technologies, Work Force Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)
• Hardware platforms & Virtualization
• Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others
• Previous Management experience
• Previous experience in multi-cultural environments

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations