Senior Sales Engineer

Summary

Join NICE, a global leader in AI, cloud, and digital solutions, as a Senior Sales Engineer. You will contribute to presale success by creating technical solutions for strategic accounts, focusing on AI-driven virtual agents and customer service automation. This role demands a strong technical background in omnichannel virtual agents, analytics, and web programming, along with experience in the CCaaS space. You will work closely with sales, engineering, and product teams to build innovative solutions and become a trusted advisor to business and IT leaders. The position requires a Bachelor's degree, 7+ years of relevant experience, and strong communication and problem-solving skills. NICE offers a collaborative and creative work environment with opportunities for growth and development.

Requirements

• Bachelor's degree in a related technology field
• At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience
• Successful track record in best-of-class solutions with a portfolio of strong work examples
• Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
• Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
• Knowledge of chatbot, automation, and/or conversational AI solutions
• Familiarity with knowledge management, asynchronous messaging, and analytics solutions
• Experience with Enterprise SaaS applications, architecture, APIs and integrations
• Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc
• Ability to manage deliverables across multiple projects and meet tight deadlines

Responsibilities

• Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics
• Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions
• Lead and participate in discovery calls to identify areas of opportunity for NICE solutions
• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams
• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them
• Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like!
• Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative!
• Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals
• Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions
• Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms

Preferred Qualifications

MBA Preferred

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations