Senior Principal Business Operations

Summary

Join GoFundMe as our next Senior Principal Business Operations! As part of Global Business Operations (BizOps), you will drive growth and improve internal operations at scale. You will manage high-impact, cross-functional projects, drive process improvements, and deliver objective analysis and insights. This critical role requires interacting with senior leaders, providing leadership and guidance to enhance growth and operational efficiency. The ideal candidate enjoys data analysis, problem-solving, cross-functional collaboration, and managing complex projects. This strategic, hands-on role reports to the Senior Director of Business Operations and is based in the US.

Requirements

• 10+ years of Business Operations experience with a mix of strategy, business operations in the consumer internet space or top-tier consulting firm/investment bank with strong exposure to the tech industry
• Bachelor’s degree in Finance, Business, Economics, or related field; MBA preferred
• Excellent business judgment, strategic and structured thinking, and experience leading people and projects
• Organized, strategically focused, detailed oriented, and able to deal with ambiguity in a constantly evolving environment
• Strategic problem solver with the ability to go deep to understand a problem and then pull up to help your teammates understand potential solutions and the tradeoffs
• Strong analytical and modeling skills to solve complex business problems
• Strong project management skills and experience
• Measured, clear, and concise communication & presentation skills
• Can navigate networks of systems and people to find the information you need and are tenacious in solving unsolved problems and bringing clarity to areas of confusion
• Ability to distill complex issues into structured frameworks and concrete action plans to drive clarity and results
• Excellent interpersonal skills with proven ability to build successful relationships and partner across the organizational structure
• Action-oriented and solution-driven with the ability to thrive in a fast pace environment
• Manage highly confidential information with professionalism and unquestionable integrity
• Technically proficient: SQL, Excel, Sheets, Slides
• Excited about GoFundMe's mission. Ethics, Values, and Inclusion

Responsibilities

• Act as a key stakeholder in discovering insights that drive operational improvement in the day-to-day running of the business, and that unlock the potential of strategic business decisions
• Break down complex problems into clear, structured frameworks and develop actionable plans that drive alignment, clarity, and impactful results
• Drive highly visible strategic projects and process optimization, work cross-functionally to identify and analyze opportunities for business improvements, and develop solutions and actionable recommendations through a rigorous, data-driven process
• Develop data-driven investment theses, business cases, and success criteria for initiatives that enable growth and drive performance and productivity improvements
• Establish key operating KPIs to drive accountability and measure the progress of key operational priorities and strategic initiatives
• Drive ownership and accountability for KPIs across the organization and lead reporting for key forums such as WBRs, QBRs, KPI reviews, and all-hands meetings
• Partner with the executive team and key leaders across product, engineering, marketing, sales, communications, and customer care to identify key deliverables, set clear milestones, and help resolve cross-functional dependencies to drive company-wide alignment
• Influence business strategy by identifying key insights and help drive alignment across the leadership team
• Bring best practices to develop, implement, and manage policies and processes that scale our business operations
• Drive automation and leverage AI to improve existing business systems and reporting
• Develop a deep understanding of our global peer and competitive landscape to identify business investment opportunities as well as potential challenges that may impact GoFundMe’s position

Benefits

• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow