Senior Principal Outbound Product Manager

Summary

Join ServiceNow as a Senior Principal Outbound Product Manager to lead customer adoption initiatives for Now Assist for Creator and Now Assist for App Engine. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, ensuring their voices influence the product roadmap and strategy. Collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights shaping future products. This strategic, hands-on role offers significant visibility and impact. Shape the next wave of enterprise AI, working with passionate teams and forward-thinking customers, driving meaningful innovation and maintaining ServiceNow's leadership in AI-powered workflow transformation.

Requirements

• 12+ years of total experience, including 5+ years in customer-facing roles (e.g., product management, technical consulting, presales, or business development)
• 5+ years of experience in application development
• Experience launching and scaling adoption of emerging technologies in enterprise environments
• Strong sense of accountability, with the ability to influence, lead, and execute effectively
• Action-oriented mindset and motivation to deliver impactful outcomes
• Proven ability to collaborate across diverse, cross-functional teams
• Customer-centric approach with strong problem-solving skills
• Excellent written and verbal communication, including the ability to convey technical concepts to varied audiences

Responsibilities

• Develop a deep understanding of GenAI customers, their use cases, challenges, and goals
• Guide and support the adoption of Now Assist for Creator across high-impact accounts
• Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams
• Lead early access programs to gather feedback and validate new GenAI capabilities
• Create technical enablement and adoption content that highlights product value
• Conduct onboarding and enablement sessions to scale adoption across customers and partners
• Manage community engagement and create content that drives interest and success
• Collaborate with analysts, partners, and thought leaders to share ServiceNow’s GenAI vision

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs