Senior Product Analyst

Summary

Join HubSpot as a Senior Product Analyst and become a driving influencer in leveraging data and analytics to improve the customer experience. Partner with product stakeholders to understand data needs and translate them into actionable analyses. Conduct quantitative analysis and modeling of user behavior to prevent bad actors and maintain a safe platform. Inform the design and analyze the outcomes of in-app tests and experiments. Communicate insights to stakeholders with a data-driven point of view and plan for action. Work with a high degree of autonomy while benefiting from the support of the Product Analytics & Data Science communities.

Requirements

• 2+ years of professional experience with a heavy quantitative, analytical focus
• Practical experience in a business environment influencing decision-making with data
• Experience working with large datasets; particularly data mining, manipulation and exploration
• Ability to write performant, complex SQL queries combining multiple sources of data
• Comfort with data analytics and statistical tools such as Python
• Confidence using a variety of analytical and statistical techniques
• Passionate about the role of data in helping solve complex questions
• Excellent communication, storytelling, and collaboration skills

Responsibilities

• Be a driving influencer on the use and application of analysis; deliver what’s needed, and show what’s possible
• Partner with product stakeholders to understand your team’s data and business needs; become an expert in translating these needs into specific analyses with actionable insights
• Conduct quantitative analysis and modeling (when applicable) of user behavior to uncover issues or opportunities to prevent bad actors and maintain a safe HubSpot platform and to improve our customers’ and their customers’ experience
• Inform the design and analyze the outcomes of in-app tests and experiments
• Communicate insights to your stakeholders with a data-driven point of view and plan for action
• Define (or redefine) leading indicators of success for your team. Serve as the expert for these metrics by understanding how data collection is instrumented in the product, how it flows through our ETL pipeline and is aggregated, and how metrics are defined in our analytics platform. Construct the core dashboards, visualizations and analyses to help stakeholders monitor product health and make better decisions
• Build and implement data-driven models using real-time data in APIs across different sources to evaluate and mitigate potential harm to customers and ultimately to HubSpot
• Perform ad hoc analyses into user behavior to inform specific, near-term experiment designs or product decisions or longer-term product strategy
• Partner with engineering and other internal operations teams to enable a high level of data integrity, consistency and clarity across multiple internal databases and reporting systems
• Be a voice within your teams to educate, elevate and advocate for the continual value of leveraging analytics to inform decision making

Preferred Qualifications

• Knowledge of analytical development tools such as Amplitude, Looker, Git, Snowflake and dbt
• Demonstrated passion for building products that delight customers and drive their success
• Experience working at, or a strong understanding of, a SaaS business
• Experience building and deploying data models to prevent abuse and misuse of the product
• Domain expertise in Trust & Safety, Payments Protection, or Product Security is a huge plus!

Benefits

Annual Cash Compensation Range: $118,500 — $189,600 USD