Senior Product Designer

Summary

Join Affirm's Consumer Servicing team as a Senior Product Designer, focusing on enhancing chat experiences for customers and agents. You will design intuitive and efficient chat interfaces, collaborating with various teams to create seamless interactions. This role requires expertise in conversational design and experience with both consumer-facing and B2B applications. You'll contribute to design systems and balance rapid iteration with long-term improvements. Affirm offers a competitive compensation package, including comprehensive health benefits, flexible spending stipends, generous time off, and an employee stock purchase plan. The position is primarily remote.

Requirements

• 5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field
• Strong portfolio showcasing work you have developed that demonstrates end-to-end design processes / tools / experiences and successfully shipped digital products in fast-paced environments
• Experience designing conversation flows, chat interfaces, or related customer service app experiences
• Proven ability to navigate ambiguous problem spaces and drive work forward independently
• Strong track record of effective cross-functional partnership and collaborative problem-solving
• Experience working with and contributing to design systems
• Ability to balance high-quality execution with pragmatic shipping decisions
• Self-directed work style with a proactive approach to seeking feedback and driving projects forward
• Passion for improving financial services through thoughtful design and technology
• High level proficiency with Figma, FigJam, Google Suite, and other design tools

Responsibilities

• Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency
• Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents
• Drive short-term optimizations while contributing to our long-term vision for customer service
• Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms
• Contribute to our conversational design patterns and help establish best practices for chat interactions
• Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem

Preferred Qualifications

• Experience with consumer finance and/or payments
• UX writing experience

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment