Senior Product Designer, Platform Experience

Summary

Join Jobber's Platform Experience team as a Senior Product Designer and help shape the future of their product experience. Collaborate with Product Managers and Engineers to build best-in-class third-party software integrations and developer experiences. Lead design efforts alongside cross-functional partners, focusing on app integrations, the store, and third-party supply catalog partnerships. Conduct user research, design scalable experiences, and champion a customer- and data-informed design culture. Apply AI to create dynamic, personalized product experiences and track the impact of design through measurable outcomes. This remote-first role, based in Canada or the US, offers a competitive salary and benefits package, including equity rewards, annual stipends, retirement savings matching, and an extended health package.

Requirements

• Have 3+ years of experience designing web or mobile SaaS products, ideally with exposure to partnerships, integrations, or adjacent domains
• Have a track record of success in design or UX roles within high-growth SaaS environments, collaborating effectively across both executive and IC levels
• Have a strong understanding of SMB and/or B2B audiences, with insight into diverse user needs and behaviours
• Be an expert in visual and interaction design, supported by a portfolio of polished, user-centered work
• Showcase mastery of modern design tools (e.g. Figma, FigJam, ChatGPT, sketching) and the judgment to use the right tool for the task
• Have proficiency in conducting and applying both qualitative and quantitative research to shape product direction
• Showcase strategic thinking that aligns UX initiatives with product vision and business outcomes, paired with compelling storytelling skills
• Have experience working closely with Product, Engineering, and Marketing to deliver cohesive, scalable solutions
• Have a passion for AI and emerging technologies, with practical experience applying LLMs or AI tools in product and design contexts
• Have active involvement in the design community and a commitment to growing talent across all levels
• Have a genuine enthusiasm for Jobber’s mission to empower small businesses—and for designing solutions that reach millions

Responsibilities

• Define and drive UX strategy in close partnership with Product Management and cross-functional peers
• Conduct and synthesize qualitative and quantitative research to uncover insights and guide decision-making
• Design scalable, end-to-end experiences using customer research, wireframes, flows, prototypes, and detailed specs
• Collaborate with Product and Engineering leaders in Platforms & Partnerships to align on vision, priorities, and execution
• Champion a customer- and data-informed design culture, ensuring design efforts are aligned with user and business goals
• Apply AI to create dynamic, personalized product experiences for new and existing users
• Track and showcase the impact of design through measurable outcomes, celebrating wins across the team
• Stay current on industry trends, competitor offerings, and emerging technologies—including AI—to continuously elevate the customer experience

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family