Senior Product Designer

Summary

Join our product design team as a Senior Product Designer to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways.

Requirements

• You’re an experienced product designer with 3+ years of experience in a software development setting
• Prior experience in a B2B SaaS setting, preferably working on surfaces involving a developer personae and comfort with concepts like SQL and JSON
• Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
• Familiarity designing within the constraints of a design system and how interfaces are built from components
• Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
• Experience with tools like Mixpanel, Amplitude, or Fullstory
• Proficiency with Figma

Responsibilities

• Develop an understanding and compassion for customers through research
• Create design proposals for new features and collaborate with engineers on prototypes
• Participate in the product team's prioritization of work, advocating for the customer experience
• Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io