Senior Product Designer

Summary

Join Forethought, a leading AI-native platform for enterprise customer support, as a Senior Product Designer. You will lead innovative initiatives, collaborate with cross-functional teams, and deliver unique customer co-creation experiences. As a Design Thinking advocate, you'll contribute to the design system and lead the look and feel of coherent product experiences. You will conduct user research, present findings, and craft end-to-end product journeys. The role requires strong visual skills, creative problem-solving abilities, and experience in designing consumer or B2B/enterprise products. Success in this position demands exceptional collaboration and communication skills.

Requirements

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, Industrial Design
• 6+ years of professional experience in designing consumer or B2B or enterprise products
• A designer with excellent visual skills and craft who obsesses over interaction details
• A proactive and resourceful self-starter who thrives in ambiguity and can make decisions with imperfect data
• Have exceptional “creative problem-solving”, initiative, and follow-through skills with the ability to think on your feet

Responsibilities

• Lead a variety of projects and initiatives, helping define strategy and user experience vision through cross-functional collaboration and alignment
• Conduct user research, present research findings, and craft end-to-end product journeys and experiences that connect users with Forethought’s services and brands
• Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions
• Communicate design direction and intent with user insights, design rationales, and frameworks
• Collaborate cross-functionally and balance engineering, customer, and product tradeoffs with user needs
• Contribute to the design system and lead the look & feel and technical direction of the coherent product experiences