Senior Product Designer

Summary

Join Granicus as a Senior Product Designer and contribute to shaping the end-to-end product experience for our users. You will be a key member of the Product Design team, harmonizing data-driven decision-making, human-centered design, and agile software development. Collaborate closely with product managers, designers, developers, and QA testers to create and ship market-leading improvements to our government technology products. This role reports to the Senior Manager, Product Design and involves working with a high-performing team to advance user experience understanding and drive high-level discussions. You will create UX design artifacts and ensure designs are WCAG 2.1 compliant. The position requires at least 5 years of UX design experience for a complex SaaS product and proficiency in design and prototyping tools.

Requirements

• At least 5 years experience in UX Design for a complex SaaS product
• Post-Secondary education in HCI, Design, or related field
• Proficiency in design & prototyping tools (Figma, Miro, or similar)
• Experience with usage-analytics tools (Pendo, Google Analytics)
• Experience with Accessibility compliance requirements
• Familiarity with Design Systems
• Understanding of other UX considerations, including Information Architecture, Interaction Design, and Visual Design
• Confidence to respectfully advocate for our user and support your points with data, even when easier solutions exist
• Willingness to consider others’ perspectives and provide alternative or iterative approaches towards a common goal
• Curiosity and genuine interest in human beings

Responsibilities

• Identify and gather necessary product analytics to inform your design choices
• Check impacts of your designs by planning & conducting appropriate methods of usability testing
• Host and participate solution workshops with internal teams to synthesize research findings into deliverable product outcomes
• Create user personas and journey maps
• Reference research findings to constantly advocate for our user’s needs, goals, and motivations
• Use Figma to create wireframes, mockups, and prototypes to demonstrate ideal user journeys & interactions
• Ensure your designs are WCAG 2.1 compliant
• Take ownership of our products’ UI styles
• Create components and documentation for our design systems
• Champion our design systems while improving them
• Understand our business requirements and product vision
• Be the designer in your product delivery team: working with engineers, a product manager, and a product owner to collaborate and iterate within an agile team
• Work collaboratively with product managers to identify the need for, estimate and design research, usability testing and rapid prototyping
• Collaborate on product releases with Product Management, CX, Marketing and internal stakeholders
• Use product metrics to define and measure key result
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand