Senior Product Designer

Summary

Join Pomelo Care, a rapidly growing tech company focused on improving maternal and newborn care, as a Senior Product Designer. You will lead the design of patient enrollment and onboarding experiences, conducting user research and collaborating with various teams to create a streamlined and user-friendly process. This role requires 6+ years of experience in designing consumer-facing products in complex problem spaces and a proven track record of leading user research. You will report to the VP of Product Design and advocate for patient needs throughout the design process. Pomelo offers competitive benefits, including healthcare, generous equity, unlimited vacation, and membership in the First Round Network. The salary range is $150,000 to $185,000.

Requirements

• 6+ years of experience designing and delivering high quality, consumer facing product features or services in organizations working in complex problem spaces
• Proven track record of independently leading thoughtful user research processes that directly evaluate potential design directions
• Demonstrable systems-thinking skills, connecting product and operational changes to meet the needs of users
• Strong communication skills, especially when describing complex research and design concepts to audiences who may not be that familiar with design
• Portfolio required demonstrating the design work you’ve done — including the problem you were trying to solve, how you approached it, and the outcome

Responsibilities

• Lead the design of strategic projects that deliver substantial value to patients and impact multiple departments, including clinical and operational teams
• Conduct user research with patients to deeply understand their needs and inform product strategy and direction
• Choose the appropriate level of design support to help push a project forward - whether that be a quick wireframe, in-depth user flow diagram, or detailed prototype
• Facilitate design sessions with various teams to help collect a broad swath of ideas from colleagues across the company
• Drive design decision-making through close collaboration with marketing, outreach, product, engineering, clinical, and operational counterparts
• Advocate for the needs of our patients every step of the way

Preferred Qualifications

• Have worked on internal tools in complex industries, such as healthcare tech, fintech, or civic tech
• Have worked at a startup during a period of rapid growth

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)