Senior Product Designer

Summary

Join Pomelo Care as a Senior Product Designer and play a pivotal role in shaping intuitive experiences for clinicians and patients. You will lead design strategy, create user-centered designs, and collaborate with cross-functional teams to improve our care platform. Your work will directly impact how users interact with our platform, focusing on seamless care coordination and positive patient outcomes. Leverage user research and data to refine products and advocate for user-centered design principles. This role requires 7+ years of experience in designing digital tools within complex problem spaces and a proven track record of leading user research. Pomelo offers competitive healthcare benefits, generous equity compensation, unlimited vacation, and membership in the First Round Network.

Requirements

• 7+ years of experience designing and delivering high quality digital tools in organizations working in complex problem spaces
• Proven track record of independently leading thoughtful user research processes that directly evaluate potential design directions
• Excellent systems-thinking skills, connecting product and operational changes to meet the needs of users
• Strong communication skills, especially when describing complex research and design concepts to audiences who may not be that familiar working with designers
• Portfolio required demonstrating the design work you’ve done — including problems you were tasked with solving, approaches you took, and outcomes delivered

Responsibilities

• Shape design strategy: Envision and lead design strategy for your cross-functional team, built on a strong understanding of how our clinical teams deliver care and how Pomelo fits into our patients' lives
• Design and prototype high-impact user experiences: Craft and rapidly iterate on intuitive, end-to-end experiences that solve specific challenges for our diverse user base, from streamlining clinical workflows to enhancing patient engagement
• Drive cross-functional alignment: Facilitate workshops and discussions with product, engineering, clinical, and operational stakeholders to drive towards holistic solutions that prioritize seamless care coordination and rapid patient benefit
• Champion data-informed improvements: Utilize user research, usability testing, and relevant data to continuously refine and enhance our products, ensuring they demonstrably improve patient care, increase user satisfaction, and help Pomelo achieve its goals
• Elevate design standards: Act as a strong advocate for user-centered design principles across the organization, contributing to our design system and mentoring others to elevate the overall quality and impact of our solutions

Preferred Qualifications

Have worked at a startup during a period of rapid growth

Benefits

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)