Senior Product Designer

Summary

Join Sinch as a Senior Product Designer to lead the design process for the Mailgun experience. You will collaborate with product and engineering teams, conduct user research, and create user-validated designs. This pivotal role requires expertise in UX/UI, prototyping, and user research. You will own projects from ideation to implementation, ensuring alignment with user needs and business objectives. The position demands strong communication and collaboration skills in a global environment. A strong portfolio showcasing a clear UX design process is essential.

Requirements

• 6+ years of relevant work experience
• Extensive experience in Figma, including creating and maintaining design system components
• A strong portfolio of work and case studies that demonstrate a clear UX design process with comprehensive problem solving that has optimally met user needs, product requirements, and delivered on business objectives
• Strong proficiency in prototyping, user research, and usability testing to validate and refine design decisions

Responsibilities

• Lead User-Centered Design
• Plan and conduct user research by engaging with users and analyzing usage data to identify opportunities for improvement based on user behavior and interactions
• Ensure all designs are supported by customer and data-driven insights
• Partner with Product Managers, Engineers, and fellow Designers to analyze the performance of features, brainstorm, draft, and refine workable design solutions
• Communicate clearly and effectively, ensuring annotated and well-organized design files are handed off to the development team for smooth implementation and final output
• Collaborate openly in a cross-functional, global environment, incorporating feedback from team members and stakeholders across time zones
• Take ownership of projects, working independently to clearly articulate complex ideas and drive them forward with minimal supervision in a technical product environment
• Own the complete design process, from ideation to implementation, ensuring UX solutions align with user needs, product requirements, and business objectives
• Apply expertise of suitable UX/UI patterns, scalability and performance considerations, foundational design principles, industry standards, design trends, and accessibility (A11Y) considerations to create functional, inclusive, and user-centered design solutions
• Present and communicate your design concepts through narrative presentations, screen recordings, user flows, wireframes, mocks, and prototypes in both low- and high-fidelity to effectively convey potential solutions
• Interpret product requirements with minimal guidance, building a deep understanding of complex problems to craft elegant solutions
• Contribute to the development and evolution of a design system, ensuring consistent user experiences across product features by using a shared set of patterns and components

Preferred Qualifications

• Bachelor's degree in Design, HCI, or a related field
• Familiarity with Agile and Lean design processes, and experience using JIRA and Confluence
• Prior experience working with email or within the CPaaS (Communications Platform as a Service) space

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation
• We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support
• Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice