Senior Product Designer

Summary

Join Waymark's growing team as a Product Designer to shape technology improving healthcare for underserved communities. Reporting to the Head of Product, you will collaborate with product management, engineering, and the current designer. You will design user experiences that enhance healthcare accessibility and effectiveness for Medicaid patients, focusing on community-based care teams. Your work will involve participatory design, creating solutions that amplify the impact of hyperlocal programs and reduce care team burnout. You will design for a proprietary CRM platform, ensuring designs meet healthcare compliance standards. This role requires strong collaboration with cross-functional teams and a passion for building inclusive solutions.

Requirements

• 3-7 years of product design experience, preferably with AI, healthcare technology, or mission-driven organizations
• Strong portfolio demonstrating human-centered design process and solving complex workflow challenges
• Proficiency in design tools (Figma, Sketch, etc.) and rapid prototyping methods
• Experience with user research to identify problems to solve, and user testing to validate efficacy of potential solutions
• Understanding of healthcare compliance and working within regulated environments
• Strong communication skills and experience managing cross-functional stakeholders and presenting work to leadership
• Passion for boldly building technology while learning with humility, focused urgency, and bias towards experimentation
• Commitment to building inclusive solutions designed specifically for communities that have been historically excluded because of language, race, poverty, substance use, or sexual identity
• Belief that results matter more than rhetoric, with focus on improving access and outcomes for Medicaid beneficiaries
• Scrappy self-starter comfortable working in a startup environment with ambiguity, fast pace of change, and public benefit corporation mission

Responsibilities

• Conduct user research with community health workers, pharmacists, therapists, care coordinators, and patients to understand pain points and design solutions that eliminate manual workarounds
• Design with and learn from communities we serve, building solutions that celebrate the wisdom of lived experiences
• Create user flows and interfaces that prioritize patient care over cumbersome, billing-focused systems
• Design end-to-end experiences for our proprietary CRM platform that supports automated patient outreach, appointment scheduling, and care coordination
• Create user-friendly and customizable interfaces that reveal actionable insights to care teams, enabling them to focus on patients' goals rather than administrative tasks
• Design AI-assisted workflows that feel trustworthy and enhance (rather than replace) human-centered care
• Ensure all designs meet healthcare compliance standards (HIPAA, accessibility requirements)
• Collaborate with cross-functional teams composed of engineers, product managers, and data scientists to implement and iterate on changes to the user experience based on feedback from care teams
• Partner with our current designer to evolve our design system and establish patterns for community-based care technology
• Contribute to product strategy discussions with a team that embodies our core values and wants to have a voice in the future of community-based care

Preferred Qualifications

• Previous experience in community health, Medicaid programs, or care coordination
• Background in user experience research and participatory design or co-design methodologies
• Understanding of community health worker programs and social determinants of health
• Experience with conversational design and AI/ML product design considerations in healthcare contexts
• Experience with design systems and design components

Benefits

• Stock Options : Opportunity to invest in the company’s growth
• Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office
• Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy
• Life Insurance: Basic life insurance to give you peace of mind
• Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays
• Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents
• Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule
• Commuter Benefits: Convenient options to support your commute needs
• Professional Development Stipend: A dedicated stipend supports professional development and growth