Senior Product Manager

Summary

Join Affirm's Direct-to-Consumer team as a Senior Product Manager and lead the charge in shaping the future of consumer finance. You will own the user experience and integration between Affirm's loan products and card networks, ensuring seamless transactions. This role demands a deep understanding of card network ecosystems and consumer behavior, enabling you to build scalable solutions for a growing array of products and channels. You will leverage data insights to inform the roadmap and achieve business goals, championing user experience and leading the strategy for open-loop BNPL products. This is a high-impact role with significant influence across teams and leadership. Affirm offers a competitive compensation package, including comprehensive health benefits, flexible spending stipends, generous time off, and an employee stock purchase plan.

Requirements

• 4+ years of product management experience
• This position requires either equivalent practical experience or a Bachelor’s degree in a related field
• Prior work experience that is directly or closely coupled with card products, card networks, issuer processors, merchant acquirers, card networks, or 3rd party service/software providers that participate in the card network ecosystem or are closely adjacent to card payment processing in supplementary or complementary capacity
• Candidates must have a solid working knowledge of card network ecosystems, the key players involved (and their respective roles), how network messages drive the card transaction lifecycle, and the high-level dynamics of money movements/funds flows across the ecosystem

Responsibilities

• Deliver exceptional card experiences. Own the end-to-end product lifecycle to deliver seamless integration between Affirm’s loan products and the card networks, so everything works exactly how users expect
• Get into the data. Work with analytics and engineering to define and drill down into key metrics, generating insights that inform the roadmap and achieve business goals
• Champion our users. Build deep empathy for users of Affirm’s card products, bringing their pain points to light and relentlessly working to improve their experiences
• Be a card expert. Develop a deep understanding of consumer behavior, market trends, and competitive landscape in the industry. Use this knowledge to inform product decisions and identify new opportunities
• Build for scale. Guide the product direction with the big picture in mind, creating scalable solutions that can support a growing array of products and channels
• Be a leader. Lead the roadmap and strategy for our open loop BNPL products, influencing and getting buy-in from a diverse group of stakeholders and leadership

Preferred Qualifications

• Excellent analytical skills with the ability to translate data insights into actionable strategies
• Uncompromising and relentless customer-centricity
• Strong product intuition that enables you to sniff-out root causes to problems with minimal information, identify high ROI product opportunities ahead of the curve, and foresee with high accuracy product and business outcomes through a mastery of product fundamentals, and mythical-levels of customer empathy rooted in a strong grasp and application of behavioral economics principles
• Strong written and verbal communication skills, with the ability to articulate complex ideas to diverse audiences
• Solid technical chops that allow you to meaningfully contribute to in-depth technical discussions, and enable you to develop strong trust and credibility with your engineering partners
• The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
• Experience working in fast-paced, high-growth companies
• Strong leadership skills with the ability to influence and collaborate across teams

Benefits

• 100% subsidized medical coverage, dental and vision for you and your dependents
• Monthly stipends for health, wellness and tech spending
• Competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment