Senior Product Manager

Summary

Join BVNK, a modern payment infrastructure provider, as a Senior Product Manager for Merchant Experience (MXP). You will be responsible for creating exceptional payment experiences for merchants by developing intuitive and efficient customer-facing applications. This role requires a deep understanding of user experience and payments, strategic thinking, and collaboration with various teams. You will spearhead the product strategy, manage the product roadmap, and champion best-in-class UX/UI design. The position demands expertise in crypto and fiat payments, compliance, and data-driven decision-making. BVNK offers a competitive salary, employee options, flexible working hours, a growth-minded culture, flexible holidays, travel opportunities, and a creative work environment.

Requirements

• Experience working in a product-led company, owning a high-growth customer-facing payments product, particularly B2B
• Deep understanding of how API based payment products work
• Knowledgeable and passionate about the crypto payments landscape and technologies
• Experience working with engineers on a daily basis, and leading the team with context rather than authority
• Customer-obsessed, experience in putting the customer experience first
• Strong collaboration skills - you’d consider yourself a “people person”, just as happy working with engineers on specific tasks as you are presenting to the company on KPIs and feature launches, gathering feedback from customers and the sales team, and generally working cross-functionally across the business
• A true self-starter, not waiting for direction but leading the charge of your domain
• Experience in a heavily data-driven environment, using data to guide decision-making at every stage of the product life cycle
• A passion for growth, obsessively focussing on how we can grow usage and adoption of our products

Responsibilities

• Spearhead and implement the product strategy for merchant-facing payment experiences, encompassing both crypto and fiat currencies
• Manage and uphold a product roadmap that aligns with business priorities and customer requirements
• Champion best-in-class user experience (UX) and user interface (UI) design to guarantee seamless merchant interactions
• Acquire a deep understanding of the needs of Payment Operations teams managing high transaction volumes and convert these insights into product requirements
• Define and rank features, enhancements, and optimizations to deliver a world-class payments experience
• Conduct user research, usability testing, and A/B experiments to validate product decisions
• Ensure products adhere to regulatory and compliance requirements while preserving a frictionless user experience
• Stay informed about crypto and fiat payments trends to maintain BVNK's position at the forefront of payment innovation
• Collaborate with legal, risk, and compliance teams to manage regulatory landscapes across multiple jurisdictions
• Collaborate closely with engineering, design, and data teams to deliver superior products rapidly
• Define and monitor key product metrics, utilizing data to inform decisions and enhance performance
• Partner with commercial teams to drive merchant adoption and gather customer feedback

Benefits

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets