Senior Product Manager

Summary

Join CloudTalk, a global SaaS company with a $28M Series B investment, as a Product Manager and shape the future of AI-powered business communication. Work remotely in Europe or hybrid from Barcelona or Prague offices. You will be a catalyst for innovation, driving the evolution of AI + Human communication across the core Sales & Support platform. This role offers the chance to make a real impact in a fast-moving environment, building products people love and that drive measurable results. You will collaborate with cross-functional teams to solve meaningful user problems and lead discovery and journey mapping workshops. CloudTalk offers various benefits, including unlimited paid time off, a home office budget, fitness allowance, and professional development opportunities.

Requirements

• 5+ years of experience in B2B Product Management, preferably with omnichannel communication, focusing on end-user products and translating user needs into measurable impact for buyer personas
• Proven success in user-driven product development with measurable impact on key business metrics
• Proven experience creating clear, compelling, and well-researched explanations of the business value, risks, and impact of multi-phase initiatives
• Deep experience blending quantitative & qualitative research to guide decisions. You’re as data-obsessed as you’re user-obsessed
• Strong communicator, equally effective with frontline users (a busy front-line Sales Rep or Support Agent) and senior execs
• A creative and critical thinker exploring how AI will reshape product management
• Highly organized, resilient, and thrive in a fast-paced, high-ownership environment

Responsibilities

• Dive deep into user and buyer personas through research, interviews, and feedback loops
• Champion the voice of the customer across the organization
• Define a compelling product strategy that aligns with business outcomes and customer success
• Build, refine, and communicate a product roadmap for desktop, mobile, and embedded calling apps
• Collaborate with Design, Engineering, Product Marketing, and Customer teams to solve meaningful user problems
• Co-lead discovery, run journey mapping workshops, author PRDs, and align GTM teams
• Join a seasoned team of engineers and designers
• Share insights across the R&D org and help scale our product-led thinking

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Fitness Allowance
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise