Senior Product Manager

Summary

Join Daxko as a Senior Product Manager and drive the next phase of growth for Zen Planner, a leading fitness and health club management solution. You will be responsible for developing and executing a comprehensive growth strategy, optimizing the user experience, and enhancing onboarding flows. This role requires proven B2B product management expertise, a strong understanding of customer experience, and the ability to lead cross-functional teams. You will manage key product metrics, analyze market trends, and collaborate with stakeholders to achieve sustainable growth. The ideal candidate possesses strong communication skills, a data-driven approach, and a passion for improving customer journeys. Daxko offers a remote work option and a comprehensive benefits package.

Requirements

• Demonstrate a track record of success in B2B product management
• Ability to balance the market and product vision with disciplined tactical execution
• Analyze and understand of market segmentation, trends, players and the impact to product commercialization and strategy
• Analyze and understand voice of the customer (win/loss, NPS, customer interviews) and the impact to customer experience
• Translate market and customer feedback into requirements, driving product delivery through an agile release process
• Lead and drive execution across Development, Sales, Marketing, Support, and Customer Success
• Operate in a fast-paced environment with a focus and determination to achieve high-quality results
• Use your interpersonal skills to effectively engage with prospects and customers, getting them excited to speak with you and learn more about their product use case
• Bachelor's degree in Business Administration, Marketing, Engineering or related field, or equivalent experience
• 6+ years of B2B software Product Management experience
• Demonstrated experience with product-led growth and customer experience optimization
• Strong verbal and written communication skills with ability to influence at all levels
• Experience with product analytics tools and methodologies
• Ability to travel up to 25%

Responsibilities

• Manage the business metrics of the product line (bookings, revenue, margin, gross retention), providing recommendations to improve the commercial performance of our products and ensure financial goals are met
• Extract maximum commercial value from the product line through packaging, pricing, and new feature development
• Drive highly effective customer experience as measured by NPS, understanding and improving the end-to-end customer journey
• Provide ongoing market analysis and action plans by tracking the market and competitive dynamics for the product line
• Identify customer and market requirements through market analysis, win/loss calls, and voice-of-customer (VOC) interviews
• Design and drive the product roadmap and portfolio for both short- and long-term growth by collaborating with internal and external stakeholders, including customers, partners, ISVs, Marketing, Sales, and Customer Success
• Own and optimize key activation metrics including time-to-value, activation rates, and product adoption
• Implement in-product analytics and feedback loops to enhance user experience
• Partner with UX Design to create intuitive self-service experiences that accelerate customer success
• Partner with Customer Success to identify opportunities for product-driven customer growth
• Drive product optimization initiatives while maintaining feature-rich functionality

Preferred Qualifications

• Experience driving significant product growth through customer-centric initiatives
• Success implementing product-led growth strategies in B2B environments
• Track record of enhancing complex product experiences
• Expertise in customer journey optimization
• History of improving key product metrics through strategic initiatives

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work