Instacart is hiring a
Senior Product Manager

Summary

Join our team and transform the grocery industry with us! We're seeking a Shopper Product Manager to own the vision and execution of how we give shoppers and customers fair and efficient resolutions when orders do not go to plan. You will own the customer experiences, intelligent systems, and supporting workflows that allow us to act on customer order issues and optimize appeasement and refund spend each year.

Requirements

• Proven track record of delivering impactful consumer products, leveraging data and user experience considerations
• Demonstrated ability to solve complex problems involving nuanced tradeoffs by crafting data informed solutions and thinking from first principles
• Experience partnering deeply with partners across different functions such as Operations, Machine Learning and Business Development
• Demonstrated ability to balance short term execution with long term strategy

Responsibilities

• Lead a cross-functional team of engineering, machine learning, data science, operations, design, research, marketing, and more
• Drive product definition, strategy, and long term vision for initiatives across shoppers, customers and retailers
• Identify the biggest problems and drive new feature development from start to finish
• Run user research, usability studies, data-driven experiments to inform product direction
• Work closely with Customer Support org to improve the support experience across our marketplace
• Partner with Engineering, Machine Learning, Design and Data Science teams to build, experiment, iterate and launch product features and optimization models that can strike the right balance between efficiency and user experience in key areas such as chat automation and appeasements
• Consistently integrate behavior data and customer feedback into key product decisions
• Communicate product plans, benefits and results to all audiences - within teams, company, to users, press etc

Preferred Qualifications

• Experience in ecommerce or marketplaces
• Experience partnering with ML, leveraging LLMs
• Experience in building and executing on multi-year strategy

Benefits

• Market-competitive compensation
• Benefits in each location where our employees work
• Remote work policy
• New hire equity grant as well as annual refresh grants
• Base pay ranges for a successful candidate are listed below