Senior Product Manager

Summary

Join Masabi, a company driving the fare payment revolution, and contribute to building fare collection platforms that enable seamless ticket buying and presentation for public transport. As a Product Manager, you will focus on e-commerce and contactless EMV payments experience, collaborating with engineering teams, UX designers, business stakeholders, and fellow Product Managers to build an integrated, best-in-class payment experience.

Requirements

• Extensive experience in payment technologies, including eCommerce and cEMV processing across complex value chains
• Strong knowledge of payment systems, PCI, and security standards
• Proven ability to develop strategic partnerships in the payment space and a passion for creating exceptional customer experiences
• Approachable, patient, and an excellent communicator; a collaborative team player
• Experience leading the delivery of complex and innovative solutions
• Adaptable to shifting priorities in a fast-paced environment
• Pragmatic problem solver with the ability to balance trade-offs and simplify processes, while keeping a long-term perspective

Responsibilities

• Develop a deep understanding of the payments space, including market trends, transit payments, and commercial offerings
• Collaborate with internal stakeholders, transport agencies, and partners to define problems and identify appropriate solutions using frameworks like PR FAQs and User Journeys
• Work closely with software engineers to test outcomes and ensure product success, balancing constraints and desired results
• Gain a broad understanding of the entire Justride platform while maintaining a deep focus on your product area
• Communicate product behavior, new features, and improvements to both internal and external stakeholders
• Define and deliver the cEMV product roadmap, balancing competing priorities like new integrations, product features, and technology improvements
• Identify and foster partnerships across the payments ecosystem to enhance customer value and experience
• Create sales enablement materials to support Business Development and Account Management teams

Benefits

• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• ��200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee