Senior Product Manager

Summary

Join Nextiva's growing team as a Product Manager and redefine the future of customer experiences. You will be responsible for developing and prioritizing product ideas based on customer needs, ensuring successful product execution and adoption. This role requires strong collaboration with various teams, including development, UX, and project management. You will manage product backlogs, account for customer feedback, and contribute to self-serve onboarding improvements. The ideal candidate possesses extensive experience in product or project management within a technology company, along with strong communication and leadership skills. Nextiva offers a comprehensive total rewards package, including competitive compensation, health benefits, paid time off, and professional development opportunities.

Requirements

• 8-10 years’ experience in a Product Manager or Project Manager role at a technology company
• Bachelor's degree
• Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product
• Ability to effectively communicate and manage multiple competing priorities
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high-profile product features
• Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics
• Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks
• Strong interpersonal, collaboration, and organizational skills
• Leadership, ownership, conflict resolution, and accountability must be strengths
• Excellent time and project management skills
• Ability to work in a fast-paced, rapidly changing environment
• Excellent written, verbal, and presentation skills
• High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs
• Software Proficiency: Microsoft/Google products (required)
• Software Proficiency: Jira & Confluence (required)

Responsibilities

• Develop and harvest product ideas by processing customer and user needs
• Prioritize the feature backlog by keeping in mind the bigger business objectives
• Successfully execute, deliver, and adoption of the product(s) and features
• Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation
• Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed
• Focus on self-serve onboarding for customers and end-users across the platform, including onboarding for the full platform and various channels
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads
• Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction
• Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes
• Participate in ideation and discovery sessions for product initiatives and features
• Review and include NPS, customer feedback via Pendo, customer escalations, and partner suggestions into your dev team’s backlogs
• Integrate feedback on packaging, billing, system admin reporting, and broader administrative and provisioning experiences
• Identify and communicate potential issues with priorities or sprints to product leadership
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this
• Keep the Product Marketing team in the loop on product releases. You will work closely with them on market research, product positioning, and customer communication
• Work closely with Customer Support; help write how-to articles and contribute to runbook creation
• Support internal and external training efforts
• Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment

Preferred Qualifications

• Scrum, Kanban, Agile certifications
• Experience with agile environments
• First-hand QA/QE experience and/or software engineering/software development experience
• Master’s Degree in any related field
• Full-stack platform and cloud experience that includes a broader scope in admin and provisioning

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement