Senior Product Manager

Summary

Join Nextiva's AI Product Team as a Product Manager to lead the vision and execution of the AI Agents Platform. Define the product strategy, aligning it with customer needs and business goals. Conduct market research and collaborate with AI Engineers, Data Scientists, and UX designers. Translate product vision into detailed requirements and user stories. Lead agile development cycles, prioritize the backlog, and oversee feature testing and launch. Monitor post-launch performance and iterate on features based on data-driven feedback. Align product outcomes with business goals and maintain a competitive edge. Evangelize the AI product vision and champion ethical, customer-centric AI practices. Success is measured by delivering AI-powered features that improve customer experience and operational efficiency.

Requirements

• Bachelor’s in Business, Computer Science, Engineering, or related field required; a Master’s or MBA is a plus
• 5+ years in product management for SaaS/software, ideally with AI/ML products
• Full lifecycle ownership from concept to launch
• Familiarity with customer experience, contact center, or unified communications is highly valuable
• Awareness of AI-powered CX/CCaaS competitors is a plus
• Strong grasp of AI concepts (e.g., NLP, LLMs, speech recognition)
• Able to discuss APIs, data pipelines, and technical trade-offs with engineering
• Data-driven mindset with experience in defining KPIs, analyzing usage data, and using tools like A/B testing or product analytics
• Strong UX sensibility, especially for conversational interfaces
• Able to translate user feedback into intuitive, impactful features
• Excellent communicator across technical and executive audiences
• Proven ability to lead cross-functional teams without direct authority
• Skilled in Agile/Scrum, backlog management, sprint planning, and tools like Jira or Azure DevOps
• Understanding of SaaS metrics and ROI analysis
• Entrepreneurial mindset with a focus on impact and adaptability
• Passion for emerging tech and AI trends
• Quick to learn, flexible, and responsive to evolving priorities

Responsibilities

• Define and communicate a clear vision and roadmap for Nextiva’s AI Agents Platform, aligning with the company’s customer-first mission and business goals
• Drive the development of AI-driven capabilities (e.g., conversational assistants, automation bots) by articulating the “what” and “why” behind each feature—ensuring they address real customer needs and support strategic objectives
• Deeply understand our users (business communication platform users, contact center agents, end-customers interacting with AI) and their pain points
• Conduct market research and competitive analysis to stay informed about industry trends and rival offerings in AI-driven customer engagement
• Translate product vision into detailed user personas, stories, and acceptance criteria
• Collaborate with UX and engineering to define user flows and technical needs that clearly convey feature value
• Serve as the bridge between technical and business teams
• Partner with AI Engineers, Data Scientists, UX, and other Product Managers to ensure seamless integration and alignment
• Engage Sales, Marketing, and Support for feedback and launch readiness
• Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews
• Continuously refine priorities based on insights and impact
• Define success metrics and test plans
• Oversee beta programs and use data-driven feedback to ensure features meet real-world needs and deliver measurable outcomes
• Drive GTM strategy with Product Marketing
• Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption
• Track KPIs like usage, automation success, and satisfaction
• Gather feedback and iterate on features to enhance usability, performance, and customer value
• Align product outcomes with business goals (e.g., efficiency, retention)
• Monitor competitors and AI trends to refine strategy and maintain a competitive edge
• Evangelize the AI product vision across teams and leadership
• Communicate plans and results clearly, mentor peers, and champion ethical, customer-centric AI practices

Preferred Qualifications

• Experience with AI/CX products (e.g., chatbots, IVRs, analytics tools)
• Leadership or mentoring experience
• Technical background in software or data
• Certifications in product management, Agile, or AI/ML
• Startup or high-growth environment experience

Benefits

• Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
• Company paid life and disability coverage
• Flexible Time Off (FTO) for salaried employees, paid holidays
• RRSP employee long-term savings plan with company match
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement