OKX is hiring a
Senior Product Manager in Singapore

Summary

OKX is a digital asset exchange and blockchain ecosystems company seeking an experienced customer service system product manager. The candidate will assist in formulating product planning and strategy for the customer service system, research market competition and trends, analyze data metrics, collaborate with teams, and provide training and support. A degree in Computer Science or related field and relevant experience are required, along with proficiency in English and Chinese languages. Perks include competitive compensation, L&D programs, team building activities, wellness and meal allowances, and comprehensive healthcare schemes.

Requirements

• Degree in Computer Science, Information Technology, or related field preferred
• Relevant experience in customer service system product management or related roles
• Familiarity with the design and development process of customer service systems, with basic technical understanding
• Strong communication and coordination skills
• Analytical and problem-solving abilities
• Sense of responsibility for customer service and user experience
• Proficiency in both English and Chinese languages

Responsibilities

• Assist in formulating the product planning and strategy for the customer service system
• Research market competition and industry trends for the customer service system
• Analyze data metrics to identify issues within the customer service system
• Collaborate closely with customer service and business teams
• Work closely with the technical team to drive development and implementation of the customer service system
• Provide training and support for the customer service system

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants