Senior Product Manager

Summary

Join PointClickCare as a Senior Product Manager for the AI Platform and contribute to the company's vision and strategy for operationalizing AI models. Define and own roadmaps for AI models within the broader AI platform, and drive execution for success across the product portfolio. Leverage extensive knowledge and experience of AI in health data platforms, applying expertise in development, product use, and adaptation based on customer feedback. Build sophisticated and transformative solutions, from discovery to implementation and delivery. Collaborate effectively in a cross-functional leadership role to ensure successful customer outcomes while optimizing time to value. PointClickCare offers a competitive salary, benefits, and a chance to redefine healthcare.

Requirements

• 5+ years of Software Product Management experience
• 2+ years working with ML/NLP, including experience working in production use cases and adapting based on customer feedback
• Experience working with multiple product teams and data science teams on complex AI scope
• 2+ years working within a broader health data platform, either with experience with commercial tools (Databricks, Snowflake, Microsoft Open AI studio, Cloudera etc) or a custom-built data platform
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products
• Computer Science, Engineering, Information Technology, or related degree
• Strong written and oral communication skills with internal and external stakeholders
• Solid understanding of Agile practices
• SaaS, PaaS Cloud software experience

Responsibilities

• Understand and represent the needs of current and future users of AI models, delivered in a broader AI platform
• Contribute to strategy and multi-year AI Platform roadmap to enable products and users to enable providers to deliver improved health outcomes, clinician efficiency, and other business goals
• Collaborate with Engineering, User Experience, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking
• Liaise with Product teams and other functions to ensure successful adoption and support use in product launches and releases

Preferred Qualifications

• Preference for experience with healthcare data and intelligence (ML, NLP)
• Familiarity with Healthcare Data and its use across the range of PointClickCare’s customer segments and users. Work experience with Health Plans, EHRs, and Long Term Post-Acute providers is strongly desired
• Familiarity with operationalizing AI Agents is strongly desired

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities