Senior Product Manager

Summary

Join Smith.ai as a Senior Product Manager and own the development, launch, and improvement of AI-powered products, primarily the AI Receptionist. You will collaborate with various teams, shaping product direction and executing high-impact features. This role requires a strategic mindset, strong communication skills, and the ability to navigate ambiguity. You will work in a fast-paced, remote environment, contributing to both product development and company culture. The position offers a competitive salary, equity, and a comprehensive benefits package. Success in this role demands proven experience in product management, particularly within startups and remote teams.

Requirements

• Based in or operates primarily within the Eastern Time Zone (EST)
• 5-7+ years of product management experience, delivering user-focused solutions
• Experience in startups (Seed to Series B)
• Successful team-based remote work environment experience (e.g., Slack, Teams)
• Adept in project management and development tools (e.g., ClickUp, GitHub)
• Proven success managing full product lifecycles, from shaping to shipping to improvement
• Ability to connect customer feedback to actionable and impactful product improvements

Responsibilities

• Drive Product Development: Own features from ideation through launch, managing requirements, scope, and timelines
• Shape the Roadmap: Collaborate with stakeholders to refine product vision and strategy
• Collaborate: In addition to working with the design and engineering teams, work closely with the founders, Product + Ops teams, customer support, and marketing to design and implement new products/features
• Analyze Opportunities: Conduct business analysis to identify market trends, customer needs, and growth opportunities
• Learn: Understand the system, its strengths, recommend opportunities for improvement, but recognize when scope has increased
• Prioritize Effectively: Optimize the product backlog by balancing dependencies, impact, and tradeoffs
• Document and contribute to process: ability to extrapolate successful processes, implement globally and support with documentation

Preferred Qualifications

• Spanish proficiency (conversational to fluent) to support collaboration with our Spain-based engineering team
• Product management experience within B2B Product-focused organizations
• SaaS, AI/ML, or SMB-focused product experience
• An understanding of prompt engineering, RAG, and other AI mechanisms, or even more, experience training ML models
• Familiarity in Figma's FigJam or other shaping tools

Benefits

• Location: Fully Remote (US-based)
• This is a full-time position with a salary that ranges between $140,000 - $170,000 per year, depending on experience
• We offer equity and a competitive benefits package that includes medical, dental, vision, life insurance, 401k, and unlimited FTO