Senior Product Manager

Summary

Join Tide, a rapidly growing finance platform for small businesses, as a Product Manager for Membership Plans. You will define the vision and strategy for Tide's subscription platform, working with various teams to create a seamless and engaging experience. Responsibilities include prioritizing the product backlog, improving processes, monitoring KPIs, and leading creative solutions. This role requires several years of experience as a Product Manager, ideally with a focus on subscriptions or memberships. You should be a confident problem-solver, data-driven, and possess strong customer-centric thinking. Tide offers competitive benefits, including paid time off, a personal L&D budget, work-from-home budget, mental wellbeing platform access, WFH equipment allowance, share options, and family-friendly leave.

Requirements

• Have several years of experience as a Product Manager, ideally focusing on Subscriptions, Memberships, or Product-led growth features
• Be a confident problem solver, with strong logic and reasoning skills
• Be comfortable working with legal and finance stakeholders to ensure our subscription models are compliant with regulatory requirements
• Be data-driven, using insights to prioritise future enhancements
• Have a strong understanding of the business market and its unique subscription needs
• Think with a customer-centric mindset, always looking to deliver exceptional user experiences that drive engagement and retention
• Bridge the gap between business stakeholders and technical teams, working effectively with technical product requirements
• Have a proven ability to develop global solutions that can be adapted to incorporate local market requirements and ensure their success
• Have experience working across multiple engineering teams, managing and understanding technical requirements
• Have some experience working in a start-up, scale-up, or a fast-paced, dynamic environment

Responsibilities

• Define the vision and strategy for the future of Tide’s Subscriptions platform, working alongside our Business teams and collaborating across all product areas to deliver a seamless and engaging subscription experience
• Continuously prioritise the product backlog and work closely with the Engineering team to enhance the full subscription lifecycle; from sign-up and upgrades to renewals and cancellations
• Improve ways of working and day-to-day processes to ensure multiple stakeholders are aligned on complex subscription management challenges, including pricing, bundling, and benefit delivery
• Monitor, own, and understand KPIs related to subscriptions and member engagement, making data-driven decisions and recommendations to enhance retention and drive long-term value
• Lead creative solutions to make Tide’s subscription experience a true USP, collaborating with UX and Design to develop innovative features that go beyond standard SaaS models

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Family-Friendly Leave (according to statutory)
• Personal L&D budget in the amount of 500 EUR per year
• Work from home budget to set up your space
• Mental wellbeing platform Plum
• WFH equipment allowance
• Share options