Senior Product Manager

Summary

Join TrueML, a mission-driven financial software company, as a Senior Product Manager to lead the development and optimization of AI/ML-powered communication capabilities for our SaaS B2B platform. You will define the product vision, strategy, and roadmap, collaborating with cross-functional teams to deliver innovative solutions. This role requires strong AI/ML expertise, experience in managing customer communications across multiple channels, and excellent analytical and communication skills. You will work closely with clients and internal stakeholders to ensure product success and compliance. TrueML offers a competitive salary and a comprehensive benefits package, including remote work options, unlimited PTO, and various health and wellness benefits.

Requirements

• 5+ years of experience in product management, with at least 1 years in AI/ML or data-driven product areas
• Proven success in managing products that deliver customer communications across multiple channels (e.g., email, SMS, push)
• Strong understanding of AI/ML principles, including personalization algorithms, predictive analytics, and customer segmentation techniques
• Excellent analytical skills with experience in using data to inform decision-making
• Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
• Proficient in Agile methodologies and tools (e.g., Jira, Confluence)
• Bachelor's degree in Computer Science, Business, or a related field

Responsibilities

• Define and execute the product vision, strategy, and roadmap for AI/ML-driven communication capabilities within our SaaS B2B platform
• Own integrations to 3rd party communication partners
• Align product initiatives with customer needs and business objectives, focusing on driving measurable client outcomes such as increased engagement and conversion rates
• Own product KPIs, including channel performance, personalization accuracy, and customer satisfaction metrics
• Accountable for the delivery of product initiatives bridging technical and business requirements from end to end
• Identify opportunities to innovate and improve communication effectiveness
• Collaborate with data science and engineering teams to build and refine communication treatments for client use cases like audience segmentation, message personalization, and predictive communication timing
• Stay abreast of the latest AI/ML trends and technologies
• Engage directly with enterprise clients to understand their pain points, workflows, and goals, translating insights into impactful features
• Utilize qualitative and quantitative data to prioritize development efforts and improve the customer experience
• Develop features that allow clients to tailor communication strategies to their unique business requirements
• Work closely with research, design, engineering, and data teams to deliver high-quality features and enhancements
• Communicate product vision and updates effectively to internal stakeholders, gathering feedback and driving alignment
• Ensure all communication capabilities meet data privacy, compliance, and ethical standards relevant to B2B use cases
• Design solutions that scale for enterprise clients with large user bases and complex communication workflows

Preferred Qualifications

• Experience with highly regulated products and financial services is desired
• Familiarity with communication platforms (e.g., Twilio, SBT, Omnivery, ) is a plus

Benefits

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package
• Company-paid short-term and long-term disability plus basic life insurance
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide
• Paid time off to do volunteer work in your community
• Access to the Wellness Coach app for you and 5 family members