Senior Product Manager

Summary

Join TrueML, a mission-driven financial software company, as a Senior Product Manager to lead the development and optimization of AI-powered workflow capabilities for our SaaS B2B platform. You will define the product vision, strategy, and roadmap, collaborating with cross-functional teams to deliver innovative solutions. This role requires strong AI/ML expertise, customer-centric development skills, and stakeholder collaboration. You will ensure compliance and scalability while driving measurable client outcomes. TrueML offers a comprehensive benefits package including unlimited PTO, medical/dental/vision insurance, 401k, and various other perks.

Requirements

• 5+ years of experience in product management, with at least 1 year in AI/ML or data-driven product areas
• Proven success in managing products that automate and optimize business processes
• Strong understanding of AI/ML principles, including machine learning algorithms, predictive analytics, and process optimization techniques
• Excellent analytical skills with experience in using data to inform decision-making
• Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
• Proficient in Agile methodologies and tools (e.g., Jira, Confluence)
• Bachelor's degree in Computer Science, Business, or a related field

Responsibilities

• Define and execute the product vision, strategy, and roadmap for AI/ driven workflow capabilities including CMS within our SaaS B2B platform
• Own integrations with 3rd party workflow and automation partners
• Align product initiatives with customer needs and business objectives, focusing on driving measurable client outcomes such as increased efficiency and reduced operational costs
• Own product KPIs, including automation rates, workflow efficiency, and customer satisfaction metrics
• Accountable for the delivery of product initiatives, bridging technical and business requirements from end to end
• Identify opportunities to innovate introducing new AI orchestrated operations offerings
• Collaborate with data science and engineering teams to build and refine AI-powered workflow solutions, such as intelligent task routing, automated decision-making, and predictive analytics for process optimization
• Explore and evaluate virtual call center solutions and how they can utilize TMLP's ML optimization models to enhance customer interactions and streamline call center operations
• Stay abreast of the latest AI/ML trends and technologies relevant to workflow automation and optimization
• Engage directly with enterprise clients to understand their pain points, workflows, and goals, translating insights into impactful features
• Utilize qualitative and quantitative data to prioritize development efforts and improve the customer experience
• Develop features that allow clients to tailor workflow solutions to their unique business requirements
• Work closely with research, design, engineering, and data teams to deliver high-quality features and enhancements
• Communicate product vision and updates effectively to internal stakeholders, gathering feedback and driving alignment
• Ensure all workflow capabilities meet data privacy, compliance, and ethical standards relevant to B2B use cases
• Design solutions that scale for enterprise clients with large user bases and complex workflow requirements

Preferred Qualifications

• Experience with virtual call center technologies is a plus
• Experience with highly regulated products and financial services is desired

Benefits

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package
• Company-paid short-term and long-term disability plus basic life insurance
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide
• Paid time off to do volunteer work in your community
• Access to the Wellness Coach app for you and 5 family members