Senior Product Manager

Summary

Join Twin Health, a leading digital health company revolutionizing healthcare, as a Senior Product Manager. You will lead the experience around sensors and internal workflows that power our members' treatment journeys, shaping how members interact with sensors and ensuring efficient support team workflows. This high-impact role involves owning the end-to-end member experience, from sensor setup to daily data sync, and creating a gold-standard experience scalable to hundreds of thousands of members. You will collaborate with cross-functional teams, including product design, engineering, member support, and clinical teams. The ideal candidate possesses deep industry understanding, a passion for improving member lives, strong analytical and problem-solving skills, and excellent communication and collaboration skills. This is an excellent opportunity to work at a fast-paced, hyper-growth company.

Requirements

• 5+ years of product management experience, ideally with consumer-facing digital products and/or healthtech; experience in enterprise web apps would be a plus
• Experience with IoT or connected device ecosystems (CGMs, wearables, smart scales, or medical-grade sensors preferred)
• Proven track record of owning cross-functional initiatives with measurable business and user impact
• Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, build business cases, and prioritize initiatives
• Data steward and ability to draw conclusions based on product instrumentation
• Excellent communication and collaboration skills — able to align stakeholders, inspire teams, and write clearly for technical and non-technical audiences

Responsibilities

• Own the end-to-end member experience for sensors — from onboarding and setup to ongoing sync and daily use across the treatment journey
• Own and lead continuous improvements to area metrics such as sensor self-setup success rate, sensor engagement, sensor sentiment and member support team time
• Define and drive product strategy for integrating third-party health sensors (e.g., CGMs, BP cuffs, Smart scale and fitness wearables) into the member and internal support experience
• Collaborate cross-functionally with product design, engineering, member support and clinical teams to identify friction points and ship intuitive, scalable solutions
• Manage the full product lifecycle, including discovering and prioritizing problems, documenting workflows, writing specifications, guiding feature development, managing roll-outs, gathering user feedback and evaluating outcomes for continuous improvements
• Design and execute experiments to optimize sensor engagement and sentiment
• Build tools and workflows that empower our Member Support team to proactively resolve issues with minimal manual intervention
• Additional duties as assigned

Preferred Qualifications

Familiarity with agentic workflows, AI/LLM-powered tooling, or internal automation is a strong plus

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer-sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan