Senior Product Manager

Summary

Join Vonage as a Salesforce Dedicated Product Manager and play a critical role in shaping our CCaaS product strategy. You will own the Salesforce portion of our portfolio, influencing overall product direction. Responsibilities include market research, customer interaction, product lifecycle management, and go-to-market strategy development. You will collaborate extensively with internal and external stakeholders, ensuring alignment with business goals. Success in this role requires strong Salesforce expertise, contact center experience, and proven product management skills. Vonage offers a dynamic work environment and a comprehensive benefits package.

Requirements

• Fluency in English
• 5+ years’ experience in product management, professional services or sales engineering in a Salesforce setting
• 3+ years’ contact center experience
• Very strong knowledge of Salesforce service and sales clouds
• Strong understanding of, but not limited to, omnflows, apex, APIs, packaging and appexchange
• Knowledge of contact center business challenges
• Strong experience in delivering and growing successful products, ideally in the cloud communications space
• Strong experience in Agile Development practices
• Excellent written and verbal communication skills
• Understanding of the competitive and upcoming technology landscape

Responsibilities

• Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process
• Work closely with key user groups to drive shared learning and collaboration through our community
• Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs
• Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to win
• Be the voice of Salesforce within Vonage and vice versa
• Help develop the strategic direction of your business area, aligning with our business goals
• Articulate business value propositions
• Eliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritisation
• Reviewing developed product
• Collaborate with key internal stakeholders to deliver the roadmap
• Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities
• Instills the voice of the customer throughout the organization
• Assist with sales enablement. Help develop or contribute to the product collateral – FAQ documentation, white papers and customer success stories
• Collaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies
• Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging
• Present and support customer webinars
• Understand and nurture the relationship with Salesforce
• Keep up to date with new Salesforce products and enhancements and monetize them for Vonage

Preferred Qualifications

• Agile product management (SAFe)
• SaaS knowledge
• Additional contact center software experience e.g. knowledge management, WFM
• Understanding of LLMs and Generative AI
• Salesforce Admin Certified
• Ideally implementation experience of Service Cloud Voice

Benefits

• Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others’ victories
• Unlimited paid annual leave
• Flexible working hours
• Company pension/401k
• Life insurance
• Cycle to work scheme
• Payroll Giving for Charities
• Private Medical
• Dental & Eye Cover
• Enhanced Maternity and Paternity Leave
• Career progression