Senior Product Manager

Summary

Join Vonage and contribute to the innovation of cloud communication solutions for businesses globally. As a Product Manager for VBC, you will spearhead the product management of business phone capabilities and call interaction features within Vonage Business Communications (VBC). This strategic role demands expertise in Unified Communications and telephony. You will define the long-term vision and strategy for integrating Unified Communications and Contact Center technologies, manage the product roadmap, and ensure alignment with business goals and customer needs. Collaborate with cross-functional teams, drive customer-centric design, and stay ahead of market trends. The position also involves stakeholder management, go-to-market strategy development, data-driven decision-making, and mentorship of junior product managers.

Requirements

• 3-5+ years of experience in product management, with a strong background in Unified Communications, telephony, SaaS, and cloud-based software. Experience leading cross-functional teams in an agile development environment is a must
• Deep understanding of Unified Communications (voice, video, messaging) and Contact Center technologies (routing, IVR, workforce management, reporting, AI/automation)
• Proven track record of driving product vision, strategy, and execution for complex, enterprise-level products
• Strong ability to analyze data and use it to drive decision-making and prioritize product development
• Demonstrated ability to translate customer needs into actionable product features and ensure customer success
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Bachelor’s degree in a related field (e.g., Business, Engineering, Computer Science)

Responsibilities

• Define and communicate the long-term vision and strategy for integrating Unified Communications and Contact Center technologies into a cohesive, innovative platform
• Develop and manage the product roadmap, ensuring alignment with business goals and customer needs. Work closely with cross-functional teams to prioritize features and ensure timely delivery
• Drive a deep understanding of customer needs and use cases, translating insights into product features that enhance both the customer and agent experience
• Partner with engineering, design, sales, marketing, and customer success teams to ensure smooth execution of product initiatives and successful product launches
• Stay ahead of market trends, competition, and emerging technologies, ensuring the product remains a leader in the UC and Contact Center space
• Work closely with executives and other stakeholders to gather feedback, report on progress, and refine the product strategy based on business goals
• Collaborate with the marketing and sales teams to create effective go-to-market strategies and sales enablement tools
• Use analytics and customer feedback to continuously iterate on the product and optimize the user experience
• Provide guidance and mentorship to junior product managers, fostering a culture of growth and excellence within the product management team

Preferred Qualifications

• Experience with telephony products in unified communications solutions
• Experience in launching and managing UCaaS solutions globally, including knowledge of regulatory and compliance requirements in different markets
• AI-driven contact center automation, conversational AI, or machine learning applications in a customer service context
• Familiarity with key industry platforms like AWS, Azure, Google Cloud, and integrations with CRM tools such as Salesforce, HubSpot, etc
• Experience in high-growth or startup environments

Benefits

• Attractive salary, equity options, and benefits package, including health, dental, and wellness programs
• Remote work options and flexible work hours