Senior Product Manager

Summary

Join Zingtree, a leading intelligent process automation platform, as a Senior Product Manager to drive growth and innovation of our AI-powered solutions. You will be responsible for expanding our product portfolio, developing new AI-driven solutions, and optimizing existing offerings. This role requires strong interpersonal skills, a deep understanding of AI technologies, and experience in customer support or process automation. You will collaborate with engineering, sales, marketing, and customer success teams. Success requires data-driven decision-making and navigating a fast-paced environment. If you are passionate about AI, process automation, and building cutting-edge products, we encourage you to apply.

Requirements

• Experience & Expertise: 5+ years in roles such as Product Manager or Technical Product Manager, with a strong track record of driving product success
• AI Enablement & Innovation: Proven experience in leveraging AI capabilities, coordinating data flows, optimizing business processes, managing workflows, and integrating systems to enhance product functionality
• Technical Execution & Collaboration: Demonstrated ability to work closely with engineering teams to execute product roadmaps, ensuring seamless development and delivery
• B2B Product Success: A history of developing, launching, and scaling successful B2B products, particularly in SaaS and enterprise environments
• AI & Machine Learning Knowledge: Strong understanding of AI technologies, including Large Language Models (LLMs), AI Agents, and modern machine learning techniques
• System Integrations: Hands-on experience integrating with CRMs, CCaaS platforms, and other enterprise systems to create seamless user experiences
• Customer Engagement & Communication: Ability to effectively present and demo products to customers in both pre-sales and post-sales settings
• Market & User Research: Experience owning user research, conducting competitive market analysis, and translating insights into strategic product decisions
• Detail-Oriented Execution: Strong focus on documentation, release management, and milestone tracking for both internal teams and external stakeholders
• Cross-Functional Leadership: Exceptional communication skills with the ability to align and collaborate across engineering, sales, marketing, and customer success teams
• Business & Analytical Acumen: Strategic thinker with strong business instincts, data-driven decision-making skills, and technical fluency
• Industry Expertise: Deep experience in SaaS, Customer Support, and Call Center/Contact Center technologies is required; experience in Process Automation is a plus

Responsibilities

• Innovate and Build: Play a key role in designing and developing new products and features that go beyond customer expectations, ensuring they deliver real value and a seamless user experience
• Collaborate with Engineering: Work closely with the Engineering team to bring innovative products to market, optimize existing features, and ensure smooth integration of enhancements
• Understand Our Customers: Deeply analyze Zingtree’s customer base, their needs, pain points, and behaviors to drive product decisions and strategic growth
• Develop Strategic Business Plans: Identify and evaluate new opportunities, crafting data-driven business plans that align with market needs and company objectives
• Engage Cross-Functionally: Work effectively with diverse teams—including sales, marketing, engineering, and customer success—to align goals and drive initiatives forward
• Gather and Apply Stakeholder Feedback: Actively listen to customers, partners, and internal teams to refine products and ensure we’re meeting market demands
• Stay Ahead of AI Trends: Keep up with the latest advancements in AI technology, identifying opportunities to incorporate cutting-edge innovations into our products
• Monitor Market and Competition: Continuously assess the competitive landscape, industry trends, and key market shifts to inform strategic decisions
• Make Data-Driven Decisions: Leverage data, analytics, and research to validate assumptions, optimize performance, and guide critical business strategies

Preferred Qualifications

Start-Up Mindset: Prior experience in a fast-paced startup environment is a plus—thriving in a dynamic, high-growth setting where hustle, agility, and execution are key

Benefits

• Competitive Compensation - We offer fair compensation packages
• Comprehensive health insurance for employees and dependents
• Provident Fund contributions in compliance with EPF guidelines
• Generous Paid Parental Leave - Paid time off for parents to spend time with their new child
• Unlimited PTO - Take the time you need to recharge and bring your best self to work
• Flexible Remote Work - Work from anywhere
• Home Office Stipend - Receive up to $500 to create a great work environment at home, and $100 a month for Internet, phone, etc
• Co-Working Reimbursement - Expense up to $200 a month on co-working space