Senior Product Manager, Billing AI

Summary

Join Natera as a Senior Product Manager and optimize the Revenue Cycle using Generative AI solutions. Collaborate with cross-functional teams to build AI-driven solutions addressing internal user pain points and enhancing user experience. Evaluate AI solutions, considering both 'buy vs. build' approaches. Define and track KPIs to identify future product opportunities. Collaborate with subject matter experts to plan for operational changes. Leverage cutting-edge Generative AI technologies to create impactful solutions. This role requires a proven track record of driving organizational transformation and improving customer experience.

Requirements

• 2+ years experience of billing experience within the healthcare industry
• Direct, hand-on experience with developing and launching Generative AI products or features. Ability to demonstrate AI solutions launched and tangible outcomes achieved
• Proven track record of driving organizational transformation, and utilizing AI and other innovative solutions to improve customer experience and streamline operational processes
• Ability to dive deep into complex problems and come up with creative, scalable solutions
• Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically
• Excellent communication and relationship-building skills. Strong analytical and problem-solving skills, with the ability to use data to drive product decisions. Proficiency in SQL preferred
• Bachelor's degree in computer science, engineering, business or related field
• 5+ years of experience in software development, or digital product management

Responsibilities

• Identify opportunities with internal stakeholders to scope how the use of Generative AI can deliver business value
• Evaluate AI-driven solutions and approaches, considering both buy vs. build solutions to balance outcome and speed-to-market
• Provide requirements (PRDs, user stories, user flows), evaluate dependencies, and build solutions together with the engineering team
• Define and track KPIs to uncover future product opportunities and AI solutions; analyze relevant data to drive decision-making
• Collaborate with SMEs across Natera to plan for operational changes driven by new platform and features to deliver seamless user experiences

Preferred Qualifications

Proficiency in SQL

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program