Senior Product Manager, Consumer Payments

Summary

Join Trustly, a global leader in Pay by Bank, as a Senior Product Manager, Consumer Payments and help build a world-class consumer finance proposition. You will lead a cross-functional team to design, build, and launch a new product, focusing on consumer fintech payments. This role requires a deep understanding of consumer psychology and behavioral science, experience in mobile and backend technologies, and a proven ability to manage empowered cross-functional teams. Trustly offers a competitive salary, bonus plans, stock options, and a comprehensive benefits package including flexible paid time off, comprehensive insurance, home office set-up allowance, internet stipend, retirement plan match, and gender-neutral paid parental leave.

Requirements

• 6+ years of product management with at least 3 years in US consumer fintech driving a product or key feature from 0-1, a computer science degree is a plus
• Demonstrate a product management portfolio of exceptionally designed well-adapted user experiences
• A strong grasp of mobile and backend technologies
• Proven ability to protect the customer at all costs while working collaboratively with risk and compliance to meet required standards
• A firm understanding of the capabilities available to product developers on the top mobile & web platforms, especially concerning wallets, identity, and payments
• Managed empowered cross-functional teams of UX and engineering talent
• Demonstrated understanding of consumer psychology and behavior science, particularly within financial services
• Data-driven mindset who can explain recent experiments they’ve run in previous companies proving claim over any impact created
• Competence around creating their own metrics that measure what matters
• Experience working with product discovery frameworks (e.g. JTBD)

Responsibilities

• Lead a cross functional team to design, build, and launch our MVP
• Apply a deep understanding of consumer psychology and behavioral science to understand customer needs and inform product decisions
• Communicate progress to key stakeholders including any required escalations or key changes that impact other parties e.g. operations or risk
• Create key product metrics, monitor performance over time and promote hypothesis driven experiments to prove causality of any impact claimed
• Partner with designers to create exceptional mobile-first user experiences
• Work with engineers to test feasibility and drive end-to-end feature development with a focus on speed whilst maintaining high quality and security standards
• Bring products smoothly from concept to launch, work closely with key functional stakeholders, including marketing, operations, risk and compliance
• Help maintain the product strategy by staying current with the latest trends in payments and UX design with a keen eye on competition
• Use known product frameworks to justify prioritization of key problem statements
• Promote a writing culture with concise PRDs detailing the WHY in everything we do, justifying decisions with strong customer insight and data
• Be an evangelist for product-led thinking in our company by working collaboratively with the rest of the product design team to shape the culture

Benefits

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• FSA & HSA plans for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retirement plan match for 401k and RRSP
• Gender-neutral paid parental leave