Senior Product Manager, Data & Integrations

Summary

Join Customer.io as a highly autonomous Product Manager, where you will leverage customer empathy, strategic clarity, and execution discipline to drive product direction. You will identify and validate customer problems, prototype and run experiments, lead cross-functional planning, and drive feature strategy. Responsibilities include collaborating with engineering and design teams, using AI-powered tools, defining success metrics, and mentoring peers. The ideal candidate possesses 6+ years of product management experience in B2B SaaS, strong analytical skills, and exceptional communication abilities. This role offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• 6+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact
• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams
• High product intuition balanced with humility and experimentation—comfortable being wrong, eager to learn quickly
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments

Responsibilities

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in the development process
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity
• Break down complex projects into incremental, testable releases—using component reuse and system thinking to accelerate delivery
• Collaborate closely with Tech Leads and Designers to shape solutions, assess feasibility, and fine-tune implementation details
• Use AI-enhanced tools (e.g., for prototyping, journey mapping, or copy generation) to increase speed and creativity in product workflows
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement
• Create and maintain clear product documentation, decisions, and async updates to support alignment across distributed teams
• Mentor peers and cross-functional partners by modeling structured thinking, strong communication, and inclusive collaboration
• Take on Technology Lead responsibilities for specific initiatives when needed, which may include data modeling, prototyping, coordinating engineering work, and managing delivery risks
• Translate complex technical concepts between engineering teams and non-technical stakeholders, acting as a bridge for internal communication

Preferred Qualifications

• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, API’s, and performance requirements
• Track record of serving as a point of contact or DRI (Directly Responsible Individual) for engineering initiatives, with the ability to choose objectives and navigate trade-offs
• Comfort with decision-making in technical contexts

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget