Senior Product Manager, Field Experience

Summary

Join Jobber's Work Smarter team as a Senior Product Manager and leverage your expertise to improve the lives of small business customers. You will lead a product team, conduct market research, and collaborate with cross-functional teams to develop and launch successful products. This role requires proven experience in product management within a SaaS environment, strong leadership skills, and a data-driven approach. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings plan matching, stock options, and various paid time off options. The company fosters a supportive and inclusive work environment, providing opportunities for professional development and growth within a rapidly expanding industry.

Requirements

• Proven experience as a product manager or product owner in SAAS environment
• Have previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities
• Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
• Be commercially minded, with the ability to balance customer needs with business goals, ensuring that product development aligns with the company’s strategic and financial objectives
• Exhibit a high degree of empathy, understanding customer needs, and using this insight to drive product direction and strategy
• Demonstrate next-level communication skills, with the ability to articulate the voice of the customer, inspire teams, build trust, and communicate effectively with stakeholders at all levels
• Maintain a data-driven mindset. You rely on data to define problems and measure success, and you thrive on contextualizing your work through various tools, systems, and processes
• Operate with a high level of autonomy, taking initiative and executing on projects without oversight, while consistently driving towards continuous improvement
• Demonstrate ownership, ambition, and a results-driven mindset, continuously pushing for better outcomes and fostering a culture of accountability within the team

Responsibilities

• Take full accountability for leading a product team, including product discovery, shaping, delivery, and ensuring successful outcomes
• Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals
• Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors. Synthesize these insights into actionable strategies that inform product decisions and enhance user experience
• Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process
• Own the near-term roadmap, curating and developing solutions that align with the company’s strategic objectives and deliver meaningful value to customers
• Prioritize and deliver features that have a significant impact on both customers and the business. Ensure these features are aligned with long-term goals and adapt plans as needed based on feedback and market changes
• Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs
• Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family