Senior Product Manager, Field Experience

Summary

Join Jobber's Work Smarter team as a Senior Product Manager and make a significant impact on the lives of small business owners. You will lead a product team, conduct market research, and collaborate with cross-functional teams to develop and launch successful products. Leveraging data and customer feedback, you will shape product strategy and ensure alignment with company objectives. This role requires proven experience in product management within a SaaS environment, strong leadership skills, and a data-driven approach. Jobber offers a comprehensive compensation package, including extended health benefits, retirement savings plan matching, stock options, and generous paid time off.

Requirements

• Proven experience as a product manager or product owner in SAAS environment
• Have previous experience working within agile and scrum frameworks, leading cross-functional teams through iterative product cycles and adapting to shifting priorities
• Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
• Be commercially minded, with the ability to balance customer needs with business goals, ensuring that product development aligns with the company’s strategic and financial objectives
• Exhibit a high degree of empathy, understanding customer needs, and using this insight to drive product direction and strategy
• Demonstrate next-level communication skills, with the ability to articulate the voice of the customer, inspire teams, build trust, and communicate effectively with stakeholders at all levels
• Maintain a data-driven mindset. You rely on data to define problems and measure success, and you thrive on contextualizing your work through various tools, systems, and processes
• Operate with a high level of autonomy, taking initiative and executing on projects without oversight, while consistently driving towards continuous improvement
• Demonstrate ownership, ambition, and a results-driven mindset, continuously pushing for better outcomes and fostering a culture of accountability within the team

Responsibilities

• Take full accountability for leading a product team, including product discovery, shaping, delivery, and ensuring successful outcomes
• Drive clarity and alignment across the team, stakeholders, and organization, fostering collaboration and ensuring shared understanding of product goals
• Conduct both qualitative and quantitative research to deeply understand customer needs, challenges, and behaviors. Synthesize these insights into actionable strategies that inform product decisions and enhance user experience
• Act as the voice of the customer within the organization, ensuring customer feedback is consistently integrated into the product development process
• Own the near-term roadmap, curating and developing solutions that align with the company’s strategic objectives and deliver meaningful value to customers
• Prioritize and deliver features that have a significant impact on both customers and the business. Ensure these features are aligned with long-term goals and adapt plans as needed based on feedback and market changes
• Build detailed product plans, oversee execution, and implement key success metrics. Iterate based on performance metrics, customer feedback, and evolving business needs
• Coordinate the release process, ensuring smooth and effective product launches while maintaining clear communication with all stakeholders involved

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family