Senior Product Manager - Fraud Expert

Summary

Join Vonage and help us innovate cloud communications for businesses worldwide! This role focuses on investigating and preventing fraudulent activities within communications networks, particularly wireless telecommunications. Key responsibilities include investigating suspicious activity, analyzing data to identify fraud patterns, developing and implementing fraud prevention measures, staying informed on industry trends, collaborating with stakeholders, reporting findings, monitoring fraud risk, and training others. The ideal candidate will possess a bachelor's degree, 2 years of relevant experience, proficiency in data analysis, and excellent communication skills. Vonage offers competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Requirements

• Bachelor's degree in a related field (e.g. finance, criminology, economics)
• 2 years experience in …fraud investigation or analysis, proactive risk assessment and risk management of communication security
• Proficiency in data analysis and reporting tools
• Previous experience in people management
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Knowledge of current fraud trends and practices
• Ability to maintain confidentiality and exercise good judgement
• Proficiency in Microsoft Office and data analysis tools (e.g. SQL, Tableau) etc
• Strong Analytical Skills:Ability to analyze large datasets, identify patterns, and draw conclusions
• Investigative Skills:Ability to conduct thorough investigations, gather evidence, and present findings
• Knowledge of Telecommunications:Understanding of telecommunications networks, fraud schemes, and fraud prevention techniques
• Technical Skills:Proficiency in using fraud detection tools, data analysis software, and databases
• Communication Skills:Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Problem-Solving Skills:Ability to identify and resolve complex problems related to fraud prevention and detection

Responsibilities

• Investigate Suspicious Activity:Conduct thorough investigations into suspected fraud cases, including fraudulent account takeovers, unauthorized usage, and fraudulent billing
• Analyze Data:Analyze Communications data and transaction records to identify fraud patterns, anomalies, and risky behaviors
• Develop and Implement Fraud Prevention Measures:Contribute to the development and implementation of fraud prevention strategies, policies, and procedures
• Stay Informed:Keep abreast of the latest fraud trends, technologies, and regulatory changes in the Communication (wireless) industry
• Collaborate with Stakeholders:Work with internal teams, law enforcement, and other organizations to investigate and resolve fraud cases
• Report Findings:Prepare detailed reports of investigation findings and recommendations to management
• Monitor Fraud Risk:Monitor fraud risk indicators and alert systems to detect potential fraud
• Train Others:Train other employees on fraud detection and prevention techniques

Preferred Qualifications

Certified Fraud Examiner (CFE) or similar certifications are preferred

Benefits

Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement