Senior Product Manager, Member Experience

Summary

Join Spring Health, a leading mental healthcare provider, as a Growth Product Manager to drive member conversion. You will collaborate with a cross-functional team to enhance the member experience and increase engagement. Responsibilities include identifying and implementing optimizations, defining product roadmaps, conducting market analysis, leveraging data for decision-making, and developing high-quality documentation. The ideal candidate possesses 5+ years of consumer-facing product management experience, strong analytical and experimentation skills, and exceptional communication abilities. Spring Health offers a competitive salary, stock options, and a comprehensive benefits package including health, dental, vision, 401k matching, paid time off, parental leave, and professional development opportunities.

Requirements

• 5+ years of consumer-facing product management experience, with a track record of driving user growth
• Strong analytical skills and experience with data-driven decision making
• Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development
• Experience working with cross-channel customer marketing platforms and A/B testing tools
• Exceptional communication, organizational, and collaboration skills
• Passion for mental health and a commitment to improving access to care
• Ability to thrive in a fast-paced environment

Responsibilities

• Contribute to our mission to eliminate every barrier to mental healthcare for our members
• Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel
• Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints
• Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations
• Autonomously leverage data to inform product decisions, measure effectiveness, and iterate
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive

Preferred Qualifications

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience
• Fluency with Looker, Mixpanel, Iterable, and/or Eppo

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes