Senior Product Manager, Messaging Experience

Summary

Join Ada, an AI customer service company, as a Senior Product Manager and redefine AI-driven messaging for customer support. You will own your work end-to-end, from ideation to market launch, creating new UI experiences for AI-powered messaging and revamping Ada’s messaging SDKs. This high-impact role requires proven product leadership, a builder's mindset, and a strategic approach. You'll collaborate with customers and internal teams, ensuring messaging is scalable, secure, and enterprise-ready. Ada offers a competitive salary, unlimited vacation, comprehensive benefits, and a flexible work schedule.

Requirements

• Proven product leadership – At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role, driving products from concept to launch
• A builder’s mindset in a greenfield space – You thrive in ambiguity, using creativity, experimentation, and rapid iteration to define entirely new product patterns rather than optimizing existing ones
• A strategic and execution-focused approach – You can define and execute on a long-term strategy, delivering incremental value at every stage while keeping the bigger picture in focus
• Technical fluency – You have a deep understanding of API design and SDK development, ensuring Ada’s messaging SDKs are intuitive, powerful, and easy to integrate. You collaborate closely with engineers to architect scalable, well-documented APIs, focusing on developer experience, usability, and long-term maintainability
• A strong customer focus – You are relentless in understanding real-world customer problems, balancing big-picture thinking with an obsession for crafting the right details
• An ability to lead with influence – You bring people along by inspiring, aligning, and advocating, not by authority. You collaborate across engineering, design, and business teams to bring your vision to life
• Bias for action and problem-solving – You are self-motivated, proactive, and creative, turning challenges into opportunities and driving momentum even in uncharted territory

Responsibilities

• Redefine AI-driven messaging for customer support – Invent breakthrough ways for Ada’s AI Agent to engage with users across chat, mobile, and social messaging. Ensure our AI Agent is responsive, intuitive, and capable of delivering exceptional customer experiences in messaging
• Create new UI experiences for AI-powered messaging – Design a new set of messaging components and UI patterns that enable Ada’s AI Agent to deliver services in new contexts and user experiences. Rethink how AI-driven messaging is presented to both customers and businesses, moving beyond the traditional frame of chat interfaces
• Revamp Ada’s messaging SDKs for scale and performance – Oversee the renewal of Ada’s web and mobile SDKs, ensuring they are high-performing, easy to integrate, and optimized for generative AI interactions
• Ensure messaging is scalable, secure, and enterprise-ready – Define and prioritize investments in messaging infrastructure, ensuring Ada’s AI Agent performs reliably across high-traffic, high-complexity environments
• Collaborate directly with customers and internal teams – Run discovery with developers, CX leaders, and end users, gathering insights, testing new messaging patterns, and iterating quickly to refine the experience and drive adoption

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology