Senior Product Manager, Platform

Summary

Join Zuora as a Senior Product Manager, AI for System Administration and lead the evolution of how enterprise customers implement, manage, and optimize their Zuora environments. You will own the system administration product suite, driving enhancements to existing tools and developing new AI-powered capabilities. This role blends platform engineering, artificial intelligence, and customer success, enhancing current capabilities while integrating AI technologies to solve real-world problems. You will empower system administrators, implementation consultants, and global services teams to configure, deploy, and maintain Zuora systems with unprecedented speed and accuracy. You will own product strategy, drive AI innovation, enable scalable customer success, evolve system administration capabilities, and lead cross-functional execution. You will also establish external thought leadership, representing Zuora in various forums.

Requirements

• 8+ years of product management experience with demonstrated success at leading enterprise SaaS or platform companies, with at least 2 years focused on system administration tools, platform engineering, or AI/ML-powered products
• Deep experience with AI/ML in enterprise software , including LLMs, machine learning APIs, or generative AI solutions for automating technical tasks
• Strong technical foundation with experience in system administration, DevOps practices, infrastructure-as-code, API design, and enterprise deployment architectures
• Proven success managing platform products involving multi-tenant systems, environment configuration, or enterprise-scale integrations
• Skilled at working with technical customers , including system administrators, implementation consultants, and enterprise architects
• Executive presence and ability to influence stakeholders across functions, including C-level audiences
• Bachelor's degree in Computer Science, Engineering, or related technical field

Responsibilities

• Own System Administration Product Strategy – Lead the roadmap for Zuora's system administration tools, including both enhancements to existing capabilities and new AI-powered features that dramatically reduce deployment time and eliminate manual configuration errors
• Drive AI Innovation in System Administration – Collaborate with engineering and design teams to integrate generative AI solutions that automate configuration, generate deployment scripts, and provide intelligent troubleshooting alongside traditional admin tools
• Enable Scalable Customer Success – Build and enhance tools that help implementation teams and system administrators deploy and manage Zuora faster and with fewer errors – reducing the need for deep platform expertise through both improved workflows and AI assistance
• Evolve System Administration Capabilities – Enhance existing system administration features while creating new proactive, self-optimizing tools that anticipate customer needs and simplify administration across multi-environment deployments
• Lead Cross-Functional Execution - Collaborate across engineering, product, design, and global services teams to deliver integrated solutions that blend traditional system admin capabilities with intelligent automation
• Establish External Thought Leadership – Represent Zuora in customer advisory boards, industry events, and analyst briefings to position us as a leader in both robust system administration and intelligent platform innovation

Preferred Qualifications

• Experience with subscription billing or revenue platforms (Zuora, Salesforce, Oracle, SAP)
• Hands-on experience in AI/ML engineering or working with generative AI platforms
• Background in system administration or DevOps , especially around managing enterprise-scale configuration and deployments
• Advanced degree in Computer Science, AI/ML, or a related field, or equivalent experience in AI product development

Benefits

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing