Senior Product Manager - Retention

Summary

Join M-KOPA as a Senior Product Manager and contribute to their mission of building lasting financial partnerships with customers. This role involves driving significant customer and business impact by implementing and iterating critical engineering systems, internal tooling, and business processes. You will collaborate with talented cross-functional teams, including engineers, data scientists, analysts, designers, and commercial stakeholders across multiple countries. This is a fully remote position with travel across different markets and working within the UTC -1 through UTC+3 time zones.

Requirements

• 5+ years of product management experience
• Strong technical and/or analytical skills, including the ability to conduct your own complex data analysis
• Proven ability in solving technical and/or analytical problems
• Ability to work with diverse, distributed teams across multiple countries
• Strong interpersonal, communication, and collaboration skills
• Experience in data-driven decision making and strategy development
• Experience with agile methodologies and cross-functional team leadership

Responsibilities

• Owning the strategic direction and evolution of critical engineering systems and business processes
• Working with engineers to drive continuous improvement in our systems’ capabilities
• Partnering with data scientists and analysts to understand user needs and implement novel methodologies
• Getting feedback from customers and customer care teams to understand customer pain points
• Analyzing data to understand the largest areas of opportunity for further improvements

Preferred Qualifications

Experience with data science models

Benefits

• At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training
• We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility