Senior Product Manager, Services

Summary

Join Orium as a Senior Product Manager, leading digital product development for clients and delivering complex commerce and brand experiences. Reporting to the VP of Product & Design Services, you will collaborate with clients and cross-functional teams. The ideal candidate possesses strong Agile project delivery experience and excels in stakeholder management. This role emphasizes leadership, interpersonal skills, and a thorough understanding of the Software Development Life Cycle. You will enjoy engaging with customers, thriving in fast-paced environments, and mentoring product managers. The position offers a flexible schedule, professional development opportunities, and comprehensive benefits.

Requirements

• 8+ years of agile product management or relevant experience
• Proven track record of success in leading product development end-to-end in a scrum and Agile environment, demonstrating a solid understanding of the Software Development Life Cycle from initial scoping through delivery
• Client-facing experience within a professional services, client service, or agency-type organization is required
• Experience in B2C e-commerce and retail business operations and technology with a good understanding of enterprise processes
• Strong leadership, communication and collaboration skills, with the ability to motivate and guide cross-functional teams including delivery managers, designers, developers, and customers and effectively collaborate with stakeholders at all levels, both internally and externally
• Proven skill in mentoring Product Managers, enhancing their professional capabilities and contributing to a culture of continuous improvement and excellence
• A deep understanding of how to drive ROI through business and customer value and can navigate constraints from all angles. Using your consultative skills, you can provide valuable recommendations with the ability to influence stakeholders and advance the product vision and direction
• Excellent presentation and interpersonal skills. Ability to manage senior-level client relationships and navigate challenging conversations around product decisions and priorities, scope management, project status, and timelines
• Strong analytical and problem-solving skills. Proven track record using data-driven insights to make informed product decisions

Responsibilities

• Serve as the primary liaison between customers and the development team, leading the product vision and strategy throughout the software development lifecycle to drive successful user and business outcomes
• Provide coaching and mentorship to Product Managers to guide and support their skills development and professional growth
• Structure and facilitate workshops, research activities, and planning sessions with client stakeholders and internal delivery teams to define KPIs and success metrics and shape product requirements and features. Conduct project milestone presentations and facilitate sprint reviews at various stages of the delivery cycle
• Develop and maintain product plans and roadmaps that align with the executive stakeholders' vision while ensuring that the software development backlog is up-to-date and accurately reflects project requirements
• Prepare and maintain product requirements documents (PRD) with meticulous attention to detail, ensuring all requirements are understood, documented, and up-to-date
• Maintain the product backlog and work with Solution Architects to define technical requirements. Accountable for backlog definition and refinement, delivery of product requirements to specifications, client acceptance, defect resolution, and launch readiness
• Effectively manage trade-offs on complex requirements to ensure successful delivery within the agreed-upon scope, schedule, and budget
• Share knowledge with Orium leadership on progress and blocks, including highlighting new opportunities for growth within the key accounts and identifying issues and escalating for maximum transparency
• Define and lead the creation and testing of new processes and procedures to standardize delivery efforts as we grow and evolve
• Willing to travel to meet customers and partners across North America (global travel may be required)

Benefits

• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship
• Experiment with new techniques, wear multiple hats and learn about new disciplines
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy
• Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere
• Additional perks are available including in-house mindfulness sessions, remote group get-togethers, and more!