Senior Product Owner

Summary

Join Jimdo as a Senior Product Owner to oversee and optimize the Website Builder product. You will focus on high-priority customer needs, collaborating with a cross-functional team to improve user experience and maximize product performance. Responsibilities include product ownership, customer-centric improvements, revenue retention, backlog management, cross-functional collaboration, performance tracking, and strategic alignment. The ideal candidate has experience in SaaS product management, particularly in website building or digital publishing, and a proven track record of improving NPS and user engagement. Jimdo offers a remote-first work environment, flexible hours, support for side hustles, and various benefits including a competitive compensation package, remote office set-up bonus, and professional development opportunities.

Requirements

• Demonstrated experience in managing or contributing significantly to a SaaS product, ideally related to website building or digital publishing
• Proven track record of handling customer issues effectively, driving NPS improvements, and fostering strong user engagement
• Comfortable working with a mature, well-established product—balancing maintenance with strategic updates
• Strong understanding of retention strategies, upsell opportunities, and commercial awareness within a subscription-based model
• Proficiency in Agile or Lean frameworks for backlog management, sprint planning, and iterative product development
• Excellent communication skills to align cross-functional teams on product priorities, requirements, and outcomes
• Ability to interpret product metrics and user feedback to inform data-driven decisions and continuous product enhancements

Responsibilities

• Serve as the primary custodian of our Creator Website Builder Product, ensuring it maximises value to millions of active users
• Maintain and improve core features, focusing on high-impact enhancements that address critical customer pain points
• Engage with users and internal support teams to identify top issues affecting NPS and user satisfaction
• Prioritize and implement solutions that directly resolve user complaints and reduce support overhead
• Develop and execute strategies that encourage customers to continue using (and potentially upgrade within) the Creator Website Builder product
• Monitor customer churn patterns and collaborate with marketing, sales, and analytics teams to improve retention
• Build a lean, focused product backlog driven by data and user insights
• Balance ongoing maintenance needs with strategic improvements that yield the highest return on effort
• Work closely with engineering, design, marketing, and other stakeholders to ensure timely, high-quality delivery of product updates
• Facilitate clear communication of product vision, priorities, and progress
• Define and track key product metrics (e.g., NPS, churn rates, feature adoption)
• Use data-driven insights to iterate on features, processes, and customer communication strategies
• Ensure product decisions align with Jimdo’s broader business objectives
• Advocate for user-centric and revenue-focused enhancements to maintain the product’s competitive edge

Benefits

• Fully remote work set-up with opportunities for in-person collaboration
• You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in
• We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever
• Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity, with an Employee-led DEI Council and active ERGs that ensure everyone's voices are heard
• We invest in your growth with company-wide access to LinkedIn Learning and Hack Weeks, Deep Work Thursdays, conferences and access to technical eLearning platforms. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression
• Annual compensation reviews to ensure you're rewarded fairly
• A remote office set-up bonus to enhance your workspace
• A unique workation policy that allows you to work from different locations
• An employee assistance program, offering resources and counseling
• Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever