Technical Product Owner

Summary

Join Brillio as a Technical Product Owner for Twilio & IVR Solutions! This remote contract role requires a highly skilled individual with hands-on Twilio, IVR systems, and Twilio Insights experience. You will define and own the product roadmap, translate business needs into technical specifications, and prioritize backlog items. Responsibilities include designing, implementing, and optimizing IVR flows, utilizing Twilio Insights for analysis, and collaborating with engineering teams. Strong communication and stakeholder management skills are essential. The ideal candidate will have proven experience as a Technical Product Owner in a SaaS or telecom environment and a deep understanding of IVR systems and customer engagement workflows.

Requirements

• Proven experience as a Technical Product Owner or similar role in a SaaS or telecom environment
• Strong hands-on experience with Twilio APIs, Twilio Studio, and Twilio Insights
• Deep understanding of IVR systems, call routing, and customer engagement workflows
• Excellent communication, presentation, and stakeholder management skills
• Ability to work in a fast-paced, agile environment and manage multiple priorities

Responsibilities

• Define and own the product roadmap for Twilio-based communication solutions
• Translate business requirements into technical specifications and user stories
• Prioritize backlog items based on business value, technical feasibility, and stakeholder input
• Lead the design, implementation, and optimization of IVR flows using Twilio Studio or custom APIs
• Utilize Twilio Insights to monitor, analyze, and improve call quality and customer experience
• Collaborate with engineering teams to integrate Twilio services (Voice, Messaging, SIP, etc.) into existing platforms
• Act as the primary liaison between technical teams, business units, and external vendors
• Facilitate cross-functional communication and ensure alignment on goals and deliverables
• Manage challenging stakeholders with diplomacy and assertiveness, ensuring transparency and trust
• Clearly articulate product vision, technical requirements, and project updates to diverse audiences
• Maintain comprehensive documentation for IVR flows, Twilio configurations, and product features

Preferred Qualifications

• Experience with Agile/Scrum methodologies and tools like Jira, Confluence, etc
• Familiarity with telecom protocols (SIP, WebRTC) and cloud platforms (AWS, Azure)
• Technical background in software development or systems integration is a plus