Senior Product Researcher

Summary

Join Nintex as a Senior Product Researcher to lead user research initiatives driving product innovation and enhancing user experience. You will design and execute research studies, including interviews, diary studies, usability testing, and surveys, to uncover actionable insights. Your findings will directly influence product strategy, feature prioritization, and design decisions. Collaborate with product managers, designers, engineers, and fellow researchers. Contribute to the growth of our research practice, including exploring the use of AI in research. This hybrid role offers flexibility with a blend of at-home and in-office work.

Requirements

• 5+ years UX/Product research experience, ideally in a SaaS environment
• Strong qualitative research skills and familiarity with a range of methodologies
• Proven experience conducting research with external customers
• Excellent communication skills—both written and verbal
• A collaborative mindset and ability to work cross-functionally
• Passion for technology, AI, and solving complex user problems
• A curious, empathetic, and strategic thinker

Responsibilities

• Develop and write research plans that align with product goals and timelines
• Design and conduct both primary (e.g., interviews, usability tests, diary studies) and secondary (e.g., competitive analysis, literature reviews) research to understand user needs, behaviours, and pain points
• Recruit and manage participants for research activities
• Conduct qualitative and quantitative research using methods such as interviews, diary studies, usability tests, and surveys
• Analyse and synthesise findings into clear, actionable insights
• Deliver tailored research reports and presentations to stakeholders across the business
• Collaborate with cross-functional teams to align research with product and business goals
• Track and measure user satisfaction and usability over time
• Contribute to the growth of our research practice, including exploring the use of AI in research

Benefits

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community